Received &Inspected

SEP -42012

JEAN ROSS, ESQ
32 Markham Road
Princeton, New Jersey 08540
609-924-6508 phone and fax
jeanross55@aol.com

FCC Mail Room

August 232012
Julie Veach, Chief
Federal Communications Commission
Wireless Competition Bureau
Office of the Secretary
445 12th Street SW
Room TW-B204
Washington, DC 20554

Re~18jRt of Bnbbl' ~
ef. Docket # 96-128
Dear Chief Veach,I
Per your suggestion.
Please see the enclosed Fax.
Thank you again for your attention to this matter.

C dially,)

-

c'~ f~

ean Ross, Esq.
Encl.
Email Communication
Complaint IRequest for Investigation
and Exhibits

.,

.

FAX TRANSMISSION
JEAN ROSS, Esq.
32 Markham Road
Princeton, New Jersey 08540
office phone = 609-924-6508 cell phone = 609-802-4777
jeanross55@aol.com
fax = 609-924-6508

To:

Julie Veach, Chief
Wireline Competition Bureau

Fax#:

202-418-2825

From:

Jean Ross, Esq.

Subject:

Request for Investigation of Unreasonable and Discriminatory Phone Rates (in
New Jersey) by Bobby Brown
Docket No. 96-128

OR.
f fI \

Date:

August 23,2012

Pages:

22 pages

I

Dear Chief Veach,
Please find "enclosed" the Complaint submitted by Bobby Brown at NJ State Prison on January
10,2012.
I will send you 2 hard copies of the Complaint and exhibits tomorrow, so you can send me a
stamped copy, as Mr. Brown requested. It's safer to send to me, so I can copy it before sending it
in to the prison, whose mail system is not always reliable.
Mr. Brown tells me that he sent a check for $25 with his original application and has a copy of
the check. I hope that there is no filing fee, but if there is, please let me know and I will take care
of it. If you do not have a record of Mr. Brown's $25 check, I will ask him to send me a copy to
forward to you.
Thank you for your attention to this matter.
Finally, I know that there are many people in New Jersey who are very concerned about the
prison phone system. We will be following up the State's negotiations with GTL about the
contract that must be renegotiated by March 3, 2013.

Weare also very interested in the status of proceeding #96-128. Can you give me any
information about that proceeding?
YOUagai
Je

h

_

L7'1

oss, Esq.
(/
Ie's Organization for Progress.

"

TRANSMISSION VERIFICATION REPORT
TIME
NAME
FAX
TEL
SER.#

DATE,TIME
FAX NO./NAME
DURATION
PAGE{S)
RESULT
MODE

138/23 19:33
121324182825
1313:133:136
22

OK
STANDARD
ECM

138/23/21312 19:36

JROSS

613992465138
613992465138
HaN446899

Page 1 of2

Subj:
Date:
From:
To:
CC:

RE: Request for Investigatioin of Global Tel Link
7/19/20129:42:38 A.M. Eastern Daylight Time
JulieVeach@fcc.gov
JeanRoss55@aol.com
Travis.Litman@fcc.gov

Thank you. If you can also email it to me atjulie.veach@fcc.gov or fax it to my attention at (202)
418-2825, I'll have it in hand while the official copy comes up from the mail room.
Regards,
Julie Veach

---_._---,_._----From: JeanRossSS@aol.com [mailto:JeanRossSS@aol.com]

Sent: Thursday, July 19, 2012 8:26 AM
To: Julie Veach
Cc: jeanrossSS@aol.com
Subject: Re: Request for Investigatioin of Global Tel Link
Dear Secretary Veach,
Thank you for responding to my inquiry. I am away from my office this week, but will send you Mr. Brown's
complaint when I return.
Jean Ross, Esq.
In a message dated 7/18/201210:15:41 P.M. Eastern Daylight Time, JulieVeach@fcc.govwrites:
Dear Ms. Ross,
Thank you for your email. After conducting a search within the Wireline Competition Bureau and also
in the Enforcement Bureau, we have been unable to locate any record of Mr. Brown's complaint. If you
or Mr. Brown have a copy of Mr. Brown's complaint and would like to forward it to my attention, it would
be greatly appreciated. In any event, for future reference, I am attaching a copy of the Commission's
guide on filing formal or informal complaints with the FCC.
As you may also know, the FCC has an open proceeding in connection with inmate payphone rates.
Any member of the public may participate in that proceeding. If Mr. Brown would like to participate, he
can send his comments in a letter to the FCC. The letter should reference docket number 96-128 on
the first page and be addressed to:
Marlene H. Dortch, Secretary
Federal Communications Commission
Office of the Secretary
445 12th Street, SW
Room TW-B204
Washington, DC 20554.
Alternatively, comments in the inmate payphone proceeding can be filed electronically by selecting
docket number 96-128 "Pay Telephone Compensation Issues including Inmate Pay Telephones" at the
following web address: http://apps.fcc.gov/ecfs//hotdockeUlist.
I hope this information is helpful.
Regards,
Julie Veach

Sunday, July 22, 2012 AOL: JeanRoss55

Received &Inspected

SEP -42012

Bobby Brown
#249446/#722093b
New Jersey State Prison
P.O. Box 861
Trenton, New Jersey 08625
Requestor Confined

FCC Mail Room

Date: January 10, 2012
BEFOR~ THE
FEDERAL COMMUNICATIONS COMMISSION
WASHINGTON, DC 20554

In re:
Application of Pobby Brown
As An Infor11lal R.equest For An
Investigation of Unreasonable
and Discriminatory Rates And
Practices

File No. _________________
Docket No.

--------------

To: Federal Communication Commission
Wireline Competition Bureau
Chief, Ms. Sharon Gillett
445,12th St., S.W. 5th Floor
Washington, DC 20554
To: Global Tel* Lipk
2609 Cameron Street
Mobile, Alabama 36607
Dear Sir or Madam:
Please

fir:Ld

here

enclosed

for

filing,

an

informal

I

complaint with the necessary' supporting documents.

I request

that a stamped UFILED" copy be returned to me at the above
address of complainant.
As

this

matter

is

"informal"

I

only

request

that

whatever amendments needed or made by the appropriate agency
be made according to the filing.
--'-" ,_., -

-"

-,---- -----------

- - - - ._-

in this matter!

Pro Se
1

- - - - . - . - _.,'--------

SUMMARY OF THE FIIJNG

The

herein

Complainant

Bobby

Brown moves

before

the

Federal Communication Commission via, Presiding Officer, Ms.
Sharon Gillett pursuant to 47 C.F.R.

1.209 and submit this

summary pursuant to 47 C.F.R. 1.49(c).
This

complaint

unreasonable,
Tel Link.
have

is

informal,

and

based

on

unjust,

and discriminatory rates and usage by Global

This includes limitation on calls for those who

families

exception,

of

outside
a

few

of

the

neighboring

United

States

with

the

cell

phone

ban

islands,

connection from family usage.
The

complainant request an investigation if necessary

concerning

the

company,

and whether

there

is

a

need

for

comparison with other states including those who have banned
GTL for the same purpose.
As. the complainant,

I

submit that there is legitimate

alternative means by which this company is able to operate
and the state without gauging prices from families.
Therefore, there is a request to investigate the matters
if the request is legitimate by complainant.

2

Bobby Brown
#249446/#722093b
New Jersey State Prison
P.o. Box 861
Trenton, New Jersey 08625
Requestor Confined

Date: January 10, 2012
BEFORE THE
FEDERAL COMMUNICATIONS COMMISSION
WASHINGTON, DC 20554
In re:

Application of Bobby Brown
As An Informal Request For An
Investigation of Unreasonable
and Discriminatory Rates And
Practices

File No.

-------

Docket No. - - - - - -

To: Federal Communication Commission

Wireline Competition Bureau
Chief, Ms. Sharon Gillett
445 12th St., S.W. 5th Floor
Washington, DC 20554
To: Global Tel* Link

2609 Cameron Street
Mobile, Alabama 36607
INFORMAL REQUEST FOR AN
INVESTIGATION OF UNREASONABLE AND DISCRIMINATORY RATES
AND PRACTICES

Pursuant to 47 USCA §1.1410(a), and 47 CFR §§ 1.41 the
Requestor Bobby Brown in the above captioned matter, pro se,
informally
services,

request

an

investigation

for

discriminatory

unjust and unreasonable rates by Global Tel* Link

based on the following facts:
1.

I

am an inmate confined here

in New Jersey State

Prison, P.o. Box 861, Trenton, New Jersey 08625.

3

FACTS AND INTEREST

.2.

Tel *

Global

Department

of

Link has

Corrections

a

contract

to provide

with New

telephone

Jersey

service

inmates in its correctional facilities at the rate of

to
.33

cents a minute and .33 cents for each additional minute for
local (intrastate and interstate) telephone calls.
3.

Inmates are allowed to make collect calls,

and the

pre-paid calls which are charged against the inmates trust
account are the same rate of .33 cents per minutes.
4.
phones,

Inmates

are

prohibited

from making

calls

to

cell

and no service is provided for inmates who need to

make international phone calls with the exception of Jamaica,
Virgin Islands and Puerto Rico.
5. The contract does not provide international calling
service

to

other

inmates.

The

New

Jersey

Department

Corrections provides an alternate method for

of

international

calling services through the Social Workers Department and
costing

approximately

averaging at $4.40

$13.04

for

the

first

minute,

and

for each additional minute for Germany

f

and the rates will vary depending on the country.
6. Under the contract, an inmate may not make more than
$200.00 worth of collect calls during ariy month.
inmate

has

accumulated

collect

calls

totaling

Once the
$200.00,

a

block is placed on the collect calls without the inmate or
person(s)

accepting

the

calls

consent

or

any

number

the

inmate wish to call has exceeded $200.00. The result of the
4

block

in

turns

gives

a

recording

authorized for collect calls."

"this

There

number

is

not

is no notice to the

general population inmates in New Jersey State Prison.
7.

To

remove

the

block,

the

person

receiving

the

collect calls must immediately go to his/her Phone Company,
and request that the block be removed, and then, place money
on the

account

practically paying

for

time by the minute

plus, applicable taxes and fees.
8.
fami:

There

is

a

common practice by phone

companies

of

members after an IPIN number has been updated with new

phone numbers to place a block on the telephone approved for
~alling

without consent of the family .
.itionally, calls made to families and friends who

have operator providers like AT&T et als., can not always get
through because there is an un-approved block on th2: phone
which does not recognize the other carrier's specific access
code.

This in turns gives a recording that "this number is

not authorized for collect calls" as stated in (paragraph 6) .
10. The rate of .33 cents per minute under the_ mtract
far

exceeds

the

actual

cost

reasonable profit for GTL.

of

telephone

services

and

a

(See also, II below.)

11. The rate of paying for international calls at the
_.r.a_t~

_QC $J,3 .. 0.1 __ to~ _the._

firsL_Tl}in~t:._~_

and aver'"

'"T

aL$4..49 _. __.

for each additional minute is unconscionable.
THE DeD.C.'S AI,TERNATIVE TO INTERNATIONAl, PHONE CAI,J.S

12. The herein writer of this complaint submit that the
5

alternative

to

Global

Tel*

Link

not

having

international

phone call service provided has lead to the following;
13. On December 12,
filed

a

request

to

2009, via,

make

a

inmate remedy system,

phone

call

to

my

I

biological

children in Germany, stating that I would pay for the call(s)
made and the time to call.

(Ex. 1).

14. The form was dated December 1, 2009, as wrong form,
and Form IRSF

(Inmate Remedy System Form 103) was sent back

stating to see Unit Social Worker.

(Ex. 2).

15. I spoke to the Unit Social Worker Ms. Crystal Raupp,
and she submitted the form on my behalf on January 5,

2010.

(Ex. 3).
16.

On

January

14,

2010,

the

Prison

Classification

Committee denied the international telephone call request by
Ms. Raupp submitted on my behalf.
17.

Based

resubmitted

a

on

the

request

(Ex. 4).

denial
on

on

January

January
17,

5,

2011,

2010,

asking

I
for

reconsideration of the denial, and to show cause why I should
not be able to call my children to the Prison Classification
Committee.
18.

(Ex. 5).
Stamped

filed

January 20,

2010,

as

"wrong

form"

someone unknown in the Administration Department sent a IRSF
... Form. 1.0J_._stat_ing i
number

on

..

DebLt

IPIN

co 1.1e.ct ._.cg11s _.c<;l,u be__ made ,,-. __Pla~.e._
List,

Institutional/Department "Tel 005."
19.

Prior

to

January

20,
6

and

use

approved

(Ex. 6).
2010,

I

filled

out

a

Discrepancy

Form

requesting

to

add my

daughter,

son,

and

children's mother on the phone IPIN list.
20.

On January 21,

2010,

I

received response stating,

"No international calls through phone system."
21.
asking

On January

permission

to

22,

2010,

add my

I

sent

enough boxes

on

the

another

daughter,

mother's number to my IPIN list.
IPIN form

son

Also,

for

came

back

on

January

request

and

daughter's

the

digits

26,

of

2010

Again, I resubmitted on February 8, 2011.
I'm

requesting

that

both my

In response,
stating,

International calls. Only North American dialing."

22.

out

that there was not

daughter and her mother's phone numbers.
request

(Ex. 7).

the
"No

(Ex. 8).

(Ex. 9).

Global

Tel*

Link

provide

services to me on the "Inmate Pin Request Form" to call from
the

institution

pre-payment

to

of

an

overseas
inmates

through
account

collect
and/or

or

direct

international

(See, Ex. 10).

collect calls.

23. The number of slots on the IPIN Form should reflect

enough

digits

includes

needed

country

information

is

for

codes

international
and

already

number
covered

specifically for the numbers approved.
___ca_l-_I_G_ermc:l,ny,__ J~u_sSi_a_,__

phone

dialing

calls,
unless,

electronically

this
the
and

If an inmate wish to

~_r_C\.nc~_, _~opeDhag§I:L ~_t_

g:L$-,__ , __ th~ _QQ1.lptTI'_

codes can be electronically imputed into Global Tel* Link's
computer where the inmate is allowed to call directly to that
one number approved for dialing.
7

(Ex. 10).

24.

Global Tel * Link does not have anything in place

for inmates who have family overseas,
contact

them.

I

must

use

the

and wish to call and

Social

Worker's

Department

within the Department of Corrections to place an overseas
call

as

an

alternative

at

discriminatory

rates.

(See

scheduled calls vial For G-14 as Exhibits 11-15)
25. The overseas call is $57.00 to $60.00 for 15 minutes
at

$13.04

for

the

first

minute

and

at

$4.00

for

each

additional minute.
26. I request that Global Tel* Link, contract companies
overseas to assist clients (inmates)
families

I

.

who wish to call their

overseas without having to pay a

large disparity

compared to those made intra & interstate calls here in the
United States as unjust and unreasonable.
pIIRT,Ie INTEREST

27. The competitive price gouging from the families of
inmates does not promote rehabilitation nor does it promote a
stable

atmosphere

within

the

prison
come

Rates

for

prisoner phone

calls

families if

the rates for prisoner telephone calls should

SOl

should not

system.

from the pockets of

be equal to a comparable call in the free world including
the

prevention

of

any

special

surcharges

or

tariffs

I

on

. -prisoner--calls ;---- -- --28.

The rates considered are unacceptable to families

where current rates for local and inter-lata calls provide
lower

costs

to

inmate I s

families
8

when calls

are

made

at

night, on weekends and holiday, however, the families are not
getting the benefit of these discount rates.
29. A request is reasonable, and in the public interest
since,

when the process can be used on the pre-paid debit

account at a lower rate than paid by the public savings "tax
payers" and at the same time lower the complaint level in New
Jersey Department of Corrections.
30.

When an inmate cannot afford to pay for the high

rate calling through the alternate source (Social Worker), he
or she will receive a G-14 stating, the call can be made when
there

is

enough money

in

the

account.

(Referring

to

Ex.

11-15) .
31.

Under

the

request

for

proposal,

Inmate/Resident

Telephone Control Service was made to be most advantageous to
the

State,

price

and

other

factors

considered

however,

neither the inmate nor the families.
32. Under the dialing plan provided by the Contractor no
international calls is authorized.
33. No calls are permitted unless approved by the DOC
and/or JJC POCo
DISCRIMINATORY RATES

34.

In support of this claim,

complainant ask the FCC

--to -consider- --(Ex-;--16)- anart-icle---from--April --2011 -issue -of-Prison

Legal

News

(IIPLNII)

Vol.

22

No.4,

ISSN

1075-7678

which, did a national survey of telephone serVice providers,
GTL provides telephone service to correctional facilities in
9

20

states

and

as

a

major

operator

provider

in

the

telecommunications market. The complainant submit the Prison
Legal News (PLN) dated April 2011, shows Global Tel* Link as
a major operator provider in the United States.
35.
reduce

As of June 24,

the

cost

Corrections

(DOC)

of

2010,

Inmate

and

(Ex. 16.)

Global Tel Link agreed to

calls

Juvenile

at

State

Justice

Department

Commission

of

(JJC)

facilities by providing a flat rate for all calls of $0.33
per minute which equating at an overall

15% reduction and

providing

40%

modified

the
the

State's

commission

from

commission percentages

fro

to

some

41%,

and

the

rate

of

options available to county correctional facilities.
36. The lowest interstate rate is Massachusetts at
+

.10 for each additional minute.

The highest

.86

is Alabama,

Arkansas, Connecticut, Georgia, Minnesota, North Carolina, at
3.95 + .89 for each additional minute this does not include
the applicable taxes and fees.
37.

There

should be no ban from calling services

to

family members who are in possession of cell phones due to
the overwhelming use and ownership in society today.
38.

The failure to provide international call service

under the contract is also unreasonable .
. 39.__

fj.n~lly,

_. tj:le ..

pla_c~!TIept

__ <?f._ .?.Il.

autorn~t:;J_c

block as

described earlier in (paragraphs 6-9) is also unreasonable.
DISCRIMINATORY PRACTICES

40.

The

FCC

should determine
10

if

the

ban

on

inmates

calling cell phones is discriminatory.
41.

Whether

the

failure

to

provide

international

calling to inmates under the contract is discriminatory.
lIN.TIISI AND IINREASQNABI,E RATES

42.

New Jersey rates

show a

compared to the 20 states which,

disparity as

II

excessive II

also has Global Tel* Link

for contracts.
43.

The

Requestor

as

a

client

seek

the

Wireline

Competition Bureau to investigate whether the rates show a
disparity,

and should be equally across the board for all

states contracted with Global Tel* Link.
44. The Requestor, by way of informal request files this
to

determine

if

the

rates

are

unjust

and unreasonable

violation of the Communications Act of 1934,

in

and urged the

FCC to investigate the services to New Jersey State Prisoners
and to regulate their rates. This includes whether there is a
disparity in the phone rates in New Jersey compared to other
states and lack of cell phone use.
45.

Global Tel * Link,

therefore has a
market.

is a provider to 20 states and

dominant position in the operator service

However, the phone rates vary from state to state in

the market power.

(Ex. 16).

--- . - - 46.--- Global- Tel * --·-Link,·· is-- -a--maj or--onthe - market
should

treat

all

states

equally

on

a

and

non-discriminatory

basis.
47.

As

Global

Tel*

Link
11

has

a

contract

with

the

Department of Corrections here in New Jersey,

they

(D.O.C.)

are equally liable for not providing their rates to inmates
in writing upon request.
48. Due to the contract, I am compelled to use only the
debit

phone

system

when

I

need

to

speak

with

my

family

placing $15 to $20.00 for calls in the United States due to
phone blockage.

12

CONCI,JISION

(a.) The FCC should investigate whether Global Tel* Link
rates as a major on the market competitively, show disparity
from state to state as unjust and unreasonable;
(b. ) Whether the rates should be equally across the
board as Global Tel* Link is a major contender amongst other
carrier providers as unjust and unreasonable;
(c.) Whether the rates are unjust and unreasonable given
the prices of other states who are lower and by the same
carrier;
(d.) Whether or not, providing service for inmates who
have families outside the United States is prejudicial, and a
request is reasonable for Global Tel * Link to provide the
necessary service to those inmates, and if not, whether such
refusal would amount to a violation of 47 U.S.C. Section 201;
(e) That the Wireline Competition Bureau determine that
the maximum rate from Global Tel* Link of $.33¢ a minute in
New Jersey compared to other states under contract is in
excess of a just and reasonable rate pursuant to 47 C.F.R.
§1.1410(a) as a major on the market;
(f.) That Global Tel* Link, the above named carrier be
ordered to immediately provide telephone service to Inmates
in New Jersey Department of Corrections for foreign calls;
(g.) The FCC Investigate the disparity in the phone
rates, as the rates should be equally across the board to
avoid discriminatory acts;
(h.) The Service Provider Global Tel* Link should engage
in foreign communication in the publics interest. Such
interest where complainant now pay $57.00 - $60.00 for 15
minutes would be cheaper if paid and established through the
Inmate pre-paid account establish through Global Tel * Link
even at .33 a minute and for each additional minute;
(i.) Whether failure to provide the actual amount of
applicable taxes and fees under the contract is unreasonable;
(j .) Whether the Department of Corrections and Global
Tel*--- Link's agreement_to .33¢- a __ minute_ plus applicable_ taxes
and fees could be implemented without consent of the clients
(inmates). This is especially considering, the Department of
Corrections is profiting, and not paying any fees for the
purpose of this deal/contract.
This is especially so, where
there are Inmate representatives who speak on behalf of the
inmate population,
who could relate the agreement of
contracts between inmates and the prison officials.
13

Accordingly,
named

carrier

services,

are

the

be

undersigned

investigated

to

request

that' the

determine

discriminatory against,

and

whether
for

above
their

unjust

and

that

the

unreasonable rates.
Date: January 10, 2012

I

I

declare

under

of

perjury

foregoing is true and correct.
Signed this lOth day of Jan

~"-------"--

- ----------- - ------- --- -- ._------------ -- .. _-- -

14

- ..

----- .. -

Bobby Brown
#249446/#722093b
New Jersey State Prison
P.o. Box 861
Trenton, New Jersey 08625
Requestor Confined
Date: January 10, 2012
BEFORE THE
FEDERAL COMMUNICATIONS COMMISSION
WASHINGTON, DC 20554
In re:
Application of Bobby Brown
As An Informal Request For An
Investigation of Unreasonable
and Discriminatory Rates And
Practices

File No.
Docket No.
AFFIDAVIT TO PROCEED
IN FORMA PAUPERIS

To: Federal Communication Commission
Wireline Competition Bureau
Chief, Ms. Sharon Gillett
445 12th St., S.W. 5th Floor
Washington, DC 20554
To: Global Tel* Link
2609 Cameron Street
Mobile, Alabama 36607

,

Pursuant

to

47' C.F.R.

§1.224,

Bobby

Brown

moves

the

Presiding Officer Ms. Sharon Gillet for permission to proceed
in forma pauperis in the above captioned proceeding relating
to

this

informal

complaint and in support

of

this

motion

shows:
1. Movant is in a position to submit material relating

States to request an investigation as to whether the rates by
Global Tel * Link are unj ust and unreasonable as a maj or on
the market

,in

the United States;
15

and whether prison phone

calls

and

contracts,

are

prejudicial

to

inmates

who

have

families which live internationally abroad where there is no
slots for approve numbers on the inmate IPIN Form nor can
cell

phones be

approved

for

the purpose of

calling where

society land lines are clearly outdated.
2.

Upon

information

and

belief,

the

evidence

that

movants seeks to introduce is of substantial public interest
and importance,

and though,

submitted for public view,

the

FCC nor courts have made the conclusion as to whether the
rates are unreasonable, unjust and prejudicial.
3.

Movant

is

not

seeking

and

will

not

realize

any

personal financial gain from this proceeding and simply moves
for

an

investigation,

and

final

conclusion

based

on

the

moving papers submitted herein as exhibits.
4. Movant has dedicated personal financial resources in

the amount of $25.00 monthly from his monthly institutional
pay but inadequate for effective participation.
5. Movant shall rely further on the attached affidavit
in support of this informal request.
6. The Movant has submitted in support of his informal
request a copy of his inmate account statement supporting his
financial transactions for the last six months.
_7.

Movant

has

submitted

facts

showing

under all

the.

circumstances that it would not be reasonable to expect added
resources of his individual assets to meet the expenses of
participating in the proceeding; and an estimate of the cost
16

of participation.
WHEREFORE,

the undersigned moves the Presiding Officer

to issue an order:
a. granting this Informal Requesti
b.

Directing

that

a

copy

rules

of

of

the

decision

be

made

available tb movant; and
c.

Relaxing

the

filing of Informal Request,
to ease
Dated:

procedure

with

respect

and supporting copies,

burden.

~~~~~~~~~

17

to

in order

,.
"

Bobby Brown
#249446/#722093b
New Jersey State Prison
P.O. Box 861
Trenton, New Jersey 08625
Requestor Confined
Date: January 10, 2012
BEFORE THE
FEDERAL COMMUNICATIONS COMMISSION
WASHINGTON, DC 20554
In re:
Application of Bobby Brown
As An Informal Request For An
Investigation of Unreasonable
and Discriminatory Rates And
Practices

File No.
Docket No.
MOTION TO PROCEED IN FORMA
PAUPERIS

To: Federal Communication Commission
Wireline Competition Bureau
Chief, Ms. Sharon Gillett
445 12th St., S.W. 5th Floor
Washington, DC 20554
To: Global '1el* Link
2609 Cameron Street
Mobile, Alabama 36607

MOTION TO PROCEED IN FORMA PAUPERIS

Pursuant to 47 C.F.R.

§1.224,

I Bobby Brown, moves the

Federal Communication Commissioner for permission to proceed
in forma pauperis in the above captioned proceeding relating
to the herein informal request for action by the F.C. C.
investigate Global Tel* Link for discriminatory,

to

unjust and

of Corrections.
As
contract

complainant
between

is

Global

considered
Tel*
18

Link

a

II

client II

and

the

under
New

the

Jersey

·.
Department
collect

of

Corrections

having

his

calls

accepted

as

a

call and paying pre-paid calls due to unnecessary

blocks mentioned in the attached informal request complainant
has interest as a direct party and public interest for family
who are tax payers in and outside the United States.
Wherefore, in support of this request shows:
1.

Movant

has

submitted

via,

attached

complaint

evidence of probable decisional significance on the issue of
requesting

an

investigation

for

discriminatory

services,

unjust and unreasonable rates by Global Tel* Link.
2. The evidence that complainant seeks to introduce is
of substantial public interest and importance.
3.

Requestor

is

not

seeking

monetary

or

personal

financial gain from this informal request.
4. Requestor has dedicated personal financial resources
in

the

amount

of

$25.00

to

finance

proceeding which is reasonable,
the

funds

in his

the

request

in -this

as it is equal to a 3rd of

prison account,

and equal

to

any

legal

matter within the court system as an indigent inmate however,
inadequate for effective participation.
5.
the

Requestor request

personal

financial

that

the

Presiding

information

submitted

Officer hold
herewith

in

confidence.
6. As a prisoner I am subject to V.C.C.B. court imposed
fines and penalties;
7.

I

must

pay $5.00

for
19

any and all

doctor visits,

including $2.00 for all medications prescribed as a result of
my illness.
8. I must pay 10% on all commissary orders here in New,
Jersey State Prison;
9. I m~st pay $57.00 - $60.00 for all phone calls to my
son and daughter which is the heart of this complaint;
10.

I

must

pay 10¢

on all

copies

made

through this

institution.
WHEREFORE,

the undersigned moves the Presiding Officer

to issue an order:
a. Granting this motion;
b.

Directing

that

a

free

copy of

the

transcript

of

testimony be made available to complainant; and
c. Rel~xing the rules of procedures with respect to my
indigence status as a prisoner in order to ease my financial

20

Received & Inspected

SEP -42012
FCC Mail Room

Bobby Brown
#249446/#722093b
New Jersey state Prison
P.O. Box 861
Trenton, New Jersey 08625
August 3, 2012
Ms. Jean Ross, Esq.
32 Markham Road
Princeton, New Jersey 08540
Re: F.C.C. Complaint
Dear Ms. Ross:

Please find enclosed, a copy of the "exhibits" to the F.C.C.
Complaint.
on my

Please

attached

(population's)

behal f •

when
I

no one is

send

the

complaint out

have also, enclosed a copy of

the check in the amount of $25.00.
but,

you

The complaint was misplaced

saying where the money went either which, was

for the purpose of indigence.
I

hope that by presenting the complaint itself,

this will

be enough to speak for myself and the entire inmate population
~he

since, we're all under
Anything that
me know for

I

same contract obviously.

can be of assistance to you,

there is so much work to be done but,

time to complete the tasks.
Thank you for your time!
Submitted,

C: BB File,
Inmate Legal Ass'n, Inc ••

please let
so little

PLEASE SUBMIT THIS FORM INTO THE INMATE REMEDY BOX

ONLY TO BE PROCESSED

(SfRVASE PRESENTAR ESTE FORMULARIO EN LA CAJA DE REMEDID DEL CONFINADO SDLAMENTE PARA SER TRAMITADO

Revised 112008

Form: IRSF 101
N.J.A.C.10A:1-4

'.

NEW JeRSEY DEPARTMENT OF CORRECTIONS
[DEPARTMENTO DE CORRECCIONES DE NUEVA JERSEYl

INMATE REMEDY SYSTEM FORM
[FORMULAlUO DEL SISTEMA DE REMEDIO DEL CONFINADO)

• • • • • n •• p' • • • • • • • • • • • • • • • • • • • • • • • • • n •• n • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

INMATE'S REMEDY OR COMPLAINT AREA:

IPART [PARTE] ,1 I

[AREA DE REMEDIO 0 QUEJA DEL CONFINADO]

TYPE OF REQUEST
[TIPO DE PETJCION]

b?1ROUTINE INMATE REQUEST

(Only Chackone box)
(Lien. sol.ment. una c.aJUa)

lNMATE'S NAME<
INOMBRE DEL CONFINADO]

~TICI6'. RUTINARIA DEL CONFINADOI

~

4;w",,,,

INSTITUTION: /IJ . .':; .t;, .

HOUSING UNIT:

(INSTITUCION]_

[UNIVAD DE VIVIENDA]

o INTERVIEW REQUEST
SBI NUMBER: IQ~()q 3 fa
DATE: /.2- i/).- D9

[PETICION PARA UNA ENTREVISTA)

(NUMERO DESDI]

~&

(FECHAJ

CI'a$~/tdc>--t'b.N 7~c.t'oj LJ()ft~R JJ-e,pf,t
(

. form. DOC Corrective Action form issued with paragraph(s) #
[No se tom611inguna medida en este for

(PART [PARTE] 2 ~HE ABOVE INMATE
[EL COORDINADOR DETE

indicado(s).]

OIt:vtATION WAS DETERlVITNED BY THE COORDINATOR AS ONE OF THE FOLLOWING:
N6 QUE LA INFORMACl6N ANTERIOR DEL CONFtNADO ES UNO DE LOS SIGUillNTES]

DROUTINE INMATE REQUE~

DINTERVI5W REQUEST

[PETICION RUTINARIA DEL CONFINADO)

[PETICION PARA UNA ENTREVISTA)

SUBJECTOFREQUEST:,_______________________

RECEIVED BY:
[REcmrooPOR]

marked.

-io. Se proveyo el formulario de Action Correctiva del DOC con el (los) parrafo(s) #

----------------

[TEMA DE LA PETIcx6N]

DATE FORWARDED TO DEPARTMENT:
[FECHA EN QUE SE ENVI6 AL DEPARTAMENTO]

DA

RESPONSE RETURNED TO IIM:

[FECHA EN QUESE DEVOLVI6 AL CONFINADO] - - - - - - - - - - -

-------

DEPARTMENT RESPONSmLE:

CASE NUMBER:

[DEPARTAMENTO RESPONSABLE]

[NUMERO DEL CASO;-]--;;YE=AR7';;"'----,M=ONT=H:;------;;E;;;X:;::;C;;;EL;-L;-;INE=--

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • u •• [~~~ • • • • • •

IPART [PARTE]

31

~~J.~ ••••• ~~:~~~~~ ••

STAFF RESPONSE AREA [AREA DE RESPUESTA DEL PERSONAL]:

Attachments: From Inmate: ______
STAFF SIGNATURE

DATE [fECHAJ

(fiRMA DEL PERSONAL]

[Documentos adJunlos: Del CouDnado]

From Staff: _ _ _ _ _ __
[Del Personal}

SIGNATURE OF ASST SUPT OR APPROPRIATE ADMINSTRATIVE DESIGNEE
[mAlA DEL 5UBSUPT n LA PERSONA ADMINISTRATIV A CORRESPONDIENTE DIlSIGNADA POR EL]
•• " " " " "
•••••••••••••• D •••••••••••••••

IPART [PARTE] 4

DATE
•

[FECHA]

DOC Staff Response forms:=c.--_ __
(Formulnrio. de Respuesta del Personal del DOC]

a •••••••• D •••••••••••••••••••••••••••••••••••••••

~NMATE'S ADMINISTRATIVE APPEAL INFORMATION [INFORMACI6NDE APELACI6N ADMINISTRATIVA DEL CONFINADOJ:

Form: IRSF 103

N.l.A.C.10A:1-4

INMATE'S NAME:

NEW JERSEY DEPARTMENT OF CORRECTIONS
INMATE REMEDY SYSTEM
CORRECTIVE ACTION FORM

6ND-\LO

SBI#:

.

Revised ](2008

"J a-21PQ3 b

Location/Housing Unit: _____L!-4-L-A->--_______
The below corrective information should be used and followed when submitting for information to
Institutional staff on a first time basis. Please take the action noted next to the letter X.
1. 0 You must complete the following form marked below and place it into the correct box or send by Truck MaiL

o EducationlLaw Library Form and Box.
OOffice of the Ombudsman, Request Form and Box.
ODOC Government Records Request Form (OPRA)

DDOC, Health Services Request Form and Box (MR-007)
DIIM Claim for Lost, Damage Prop (Form 943-1)
DRequest for copies of MedicallDental Records (MR 022, 301-Xll)

2.0 You must submit a NJDOC Job Change Form. Once you have completed the form, it must be handed in to your debl superyi~or.
Only the detail supervisor can turn our request into Classification; QB A Staff member must submit a staff referraL The staff member must
deIiver7referr
appropriate e
ent. ONLY staff members can follow-u on com
3. ~leas see your Unit Social Worker to omplete the appropriate forms for programs,
er related services, d information to include
but not be limite
, irth Certificate, ISP, ASIITC, CRP process, Cage our age,
V and Thinking for a Change.
4. 0 The form you submitted did not contain SPECIFIC information. Please add additional information and resubmit.
5.0 Your Inmate Remedy System form contained more than one (1) question, which cannot be handled on the same form. Please
familiarize yourself with information on the Remedy System that is listed in the Inmate Handbook and resubmit another Inmate Remedy
System form.
6. 0 Your Inmate Remedy System form was deposited into the _ _ _ _ _ _ _ _ _ _ _.Box. Please place your Inmate Remedy
System form into the Box Marked "Inmate Remedy System Box".
e the NJDOC Tele hone IPIN s stem ou need to follow the below rocess: (Up to 30 days to process forms)
O. NJDOC IPIN Assignments UPDATES will be completed on a quarterly basis within your current facility.
O. Telephone System Discrepancy form can be completed at any time. please retlLTf'}ceposit into the _ _ _ _ _ _ _ _ __

I

8. 0 The information that you submitted must be placed on the Inmate Remedy System form and placed into the Inmate Remedy System
Box. This will ensure proper tracking of your request. If the form is a similar question or a possible duplicate, please do not resubmit a
9. 0 You submitted the attached letter, form or application into the Inmate Remedy System Box. That box is for the Inmate Remedy
System forms only. Please place the letter, form or application into the US Mailbox or _ _ _ _ _ _ _ _ _ _ _ _ _ __
10.0 You cannot use the Inmate Remedy System form for DOC disciplinary charges or DOC disciplinary charge appeals.
11. 0 You submitted your request to the person or department not authorized to handle the Inmate Request System form. The form must be
placed into the Inmate Remedy System Box in order to be processed correctly.
12.0 yOur request for Face Sheets, Progress Notes, and Psychological or Medical evaluations cannot be processed. That information is
provided or conducted during specific times during your incarceration.
13.0 Your request for an updated adjusted Max Date and/or Parole Eligibility Date (PED) is being returned because that information is now
provided on a monthly basis on your Inmate Trust Account Statement for informational purpuses only. If you feel your max and/or parole
information is in error, justify the error and submit :l.'lother L"lInatl! Remedy Sysrem form. Ir should al~u DI! n0ted thaI your work &
minimum credits DO NOT get updated al the same time as your Inmate Pay.
14. 0 You cannot write or mark in the shaded area of the Inmate Remedy System form.
15. 0 Your form is a follow-up question or Appeal to a previous submitted form. You must re-submit your answered form, within 10 days
of receipt, with additional information, within Part 4 and place it into the Inmate Remedy System Box for further processing.
16. 0 This is a duplicate request that is not permitted. Staff is granted up-to a 30-day response time on all requests.
17. 0 The facility uses an approved Institutiona1JDepartment form to handle this matter. The form is _ _ _ _ _ _ _ _ _ _ _ __
_ _ _ _ _ _ _ _ _ _ and the form can be recei,:ed fromyour _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
__________________________________________________________________________

18.[JOth~

!II

~.

NEW JERSEY STATE PRISON
SOCIAL SERVICES DEPARTMENT
MEMORANDUM

TO:

Ms. C. DeCristi, Classification SupeNisor

FROM:

Crystal Raupp, Social Worker 1

DATE:

January 5, 2010

SUBJECT:

Brown, Bobby #249446/722093B

x:;;)

e:;:

Please be advised that 11M Brown, Bobby #249446/722093B (4A) has requested
approval for an International Telephone Call with his daughter, Giulia Wolf who
currently resides in Germany. I have verified the relationship through 11M
Brown's Pre-Sentence Investigation Report. Please submit 11M Brown's request
to the Prison Classification Committee at your earliest cC!nvenience. Thank you.

cc:

11M Brown, Bobby #249446/722093B (4A)
file

/15/2010 15:3J.
IIFLET

)0722093B

Page

NEW JERSEY STATE PRISON
Meeting Results - Inmate Notification
INSTIT CLASS COMM
From 01/14/2010
To 01/14/2010

Last Name
BROWN

First Name
BOBBY

2

of
OIRNIICC

MI

SFX

L

)cation
JSP-NORTH-4 A-CELL 40; :
he results are as follows:
=quest Type
iON

For (Reason)

Result

Date

REV

DENIED

01/14/2010

Reasons/ Comments:

Referral

Action Of Committee
REVIEW

DENIED INTERNATIONAL TELEPHONE CriliL(S)W1TH DAUGHTER GIULIA WOLF WHO CURRENTLY
RESIDES IN GERMANY _ /MF

27

Form: IRSF 103
N.J.A.c. lOA:l-4

INMATE'S NAME:

NEW JERSEY DEPARTMENT OF CORRECTIONS
INMATE RE:MEDY SYSTEM
. CORRECTIVE ACTION FORM

5/l:'-{i V1

t1"1

Revised 112008

I2-OV q~

SBI#:

y--'-_A_____

-5

LocationIHousing Unit: _______

The below corrective information should be used and followed when submitting for information to
Institutional staff on a first time basis. Please take the action noted next to the letter X.
1. 0 You must complete the following form. marked below and place it into the correct box or send by Truck Mail.

o EducationlLaw Library Form. and Box.

OOffice of the Ombudsman, Request Form. and Box.
ODOC Government Records Request Form. (OPRA)

ODOC, Health Services Request Form. and Box (MR-007)
OIfM Claim for Lost, Damage Prop (Form 943-1)
DRequest for copies of MedicallDental Records (MR 022, 301-Xm

2. 0 You must submit a NJDOC Job Change Form. Once you have completed the form., it must be handed in to your detail supervisor.
Only the detail supervisor can turn your request into Classification; OR A Staff member must submit a staff referral. The staff member must
deliver the referral to the appropriate department ONLY staff members can follow-up on completed forms.
3. 0 Please see your Unit Social Worker to complete the appropriate forms for programs, other related services, and information to include
but not be limited to: Social Security Card, Birth Certificate, ISP, ASIITC, CRP process, Cage Your Rage, FOV and Thinking for a Change.
4.

0

The form you submitted did not contain SPECIFIC information. Please add additional information and resubmit.

S. 0 Your Inmate Remedy System form. contained more than one (1) question, which cannot be handled on the same form.. Please
familiarize yourself with information on the Remedy System that is listed in the Inmate Handbook and resubmit another Inmate Remedy
System form..

-lr-~Lt'YlJllrimnalu~led,~S~sgte~m~fo~rm. was deposited into the

IDa~

Box. Please place your Inmate Remedy

"Innia.tete::::~~:~"~::::::~~~;;;t~;jprocesi:(Wt03UQliYS1tlTp:~!!iS-fOmtSL_ __

System
into the Box Marked
7.
process, correct or update the NJDOC Telephone !PIN system you need to follow the below process: (Up to
a
D. NJDOC!PIN Assignments UPDATES will be completed on a quarterly basis within your current facility.
). I
. Te1ep,hone System Disc~1;'~cy form. can be 90mpleted at ao.¥ time, J'l.,q:tse retumldeposit into the

U"rr:

c/ol t~

Cc0lJL..D

~ \O..L-

m0:-&J2..·

l--'C o,U...

n tJrtJioJ.-1

t'Vl

A"

l Fh.J

t -.

!

IS7,

8.
Tne information that you submitted must be placed on the h"lIl'late R~medy System form and placed into t.~e Inmate Remedy System
Box. This will ensure proper tracking of your request. If the form is a similar question or a possible duplicate, please do not resubmit a
new form.
9. 0 You submitted the attached letter, form or application into the Inmate Remedy System Box. That box is for the Inmate Remedy
System forms only. Please place the letter, form. or application into the US Mailbox or _ _ _ _ _ _ _ _ _ _ _ _ __

10.0 You cannot use the Inmate Remedy System form for DOC disciplinary charges or DOC disciplinary charge appeals.
11.0 You submitted your request to the person or department not authorized to handle the Inmate Request System form. The form. must be
placed into the Inmate Remedy System Box in order to be processed c~rrectly.
12.0 Your request for Face Sheets, Progress Notes, and Psychological or Medical evaluations cannot be processed. That information is
provided or conducted during specific times during your incarceration.

13.0 Your request for an updated adjusted Max Date and/or Parole Eligibility Date (PED) is being returned because that information is now
provided on a monthly basis on your Inmate Trust Account Statement for informational purposes only. If you feel your max and/or parole
information is in error, justify the error and submit another Inmate Remedy System form. It should also be noted that your work &
minimum credits DO NOT get updated at the same time as your Inmate Pay.
14.

0

You cannot write or mark in the shaded area of the Inmate Remedy System form..

15. 0 Your form. is a follow-up question or Appeal to a previous submitted fonn. You must re-submit your answered form, within 10 days
of receipt, with additional information, within Part 4 and.place it into the Inmate Remedy System Box for further processing.
I
16.

0

Thi s a duplicate request that is not permitted. Staff is granted up-to a 30-day response time on all requests.

17.' The facility uses an approved InstitutionalJDepartment form. to handle this matter. The form. is
_ _ _ _ _ _ _ _ _ _ and the form can be received from your

\,f:,Y 07~

18. [] Other___________________________________________________________________________

.I

New Jersey Department otCorrections
Telephone System Discrepancy Form 8f'A.ttorney Change Form

&

Inmate Name:

:5 ~ f.p i 3 5

.Ho~g Locat~:_U.. !,f. .:. .,y-,--/_ _ __

36

SBI#: 15<:'< L.-""'1

.X-l 15,.t.OW..IV

J~ /Cf·

A.JL. /~--<-e.../',,,,,

.!) 0 10
Signature:
If you are reporting a problem with your IPIN, please complete the following: Be speciik.
IPIN Number:

Date:

0 ~

=

Telephone number(s) being c?l1ed: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _._ _ _ _ _ _ _ _ _ _ _ __
Location of Inmate Telephone being used: _ _ _ _ _ _ _ _....:Date: _ _ _ _ _Time of call: _ _ _ _ _ _ _ _ __
Exact nature of problem and/or concern. What message are you hearing when attempting to call this particular number?

..L

fWD ,jAc,u..{; ..-

/lave

/111,.{Jli·c.....

tv/sf)

.L.

10 add

10

FlA-LI

'r.;r-: .

/JjlD.,(..J~

~_.
~-f',
";e.../'-r1"
IA_H'\.o\Q'f'/.!~
,.D Mu. . ::::./'l-ttCi
o..u -/ I/,{-.;.
~ t1~ ~ . of&U.0.J"c :.Q ({."
,
.... •
.
, ) _ _,. .
.
If you are reporting'api:'oble~ With a telephohe in your unit, please c'omplete the following:
,If,

a...vlfHi.IA>~

fc>

. V
,...v

I

OIQt:..

,\

·r.;.;

.A./W;1..Z..Ik.I'_

/

'e
,.)

Location of the Inmate Telephone being used: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _- - - - - -_ _ _ _ _ _ __
Circle what may need to be repaired: No dial tone; Broken Handset; B'uttons not working; Other._ _ _ _ _ _ _ _ _ _ _ __
NOTE: There are reasons that may cause your call to disconnect. For example:
> Accepting call waiting or call waiting tone
> Call forwarding
> Pushing or tampering with buttons, switch hook or receiver during call ,
> Picking 'Up or hanging up a second phone on the called party end or attempting to make a 3-way call
» CaJUng cordless pbones or cellular pbones
-' "
Attorney Add:
Attorney Name: _..,.-_ _ _ _ _ _ _ _ _ _ _ _Phone Number: (
, Street Address:

.: ) _',_ _ _ _ _ _ _ _ _ _ _ _ _ _ __

City and State: _ _ _ _ _ _ _ _ _ _ _ _ _ __

Attorney Delete:
Attorney Name:.~_ _ _ _ _ _ _ _ _ _ _ _ _ _ Phone Number: (......_____) _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
PLEASE DO NOT WRITE BELOW TIDS LINE

Telephone Discrepancy & Attorney Change Response Form:
Your Attorney has been (circle one) added/deleted from your IPIN as you requested.
One of the following answers applies to your complaint:
The customer has a collect block from their telephone company and they must contact them for further assistance; ..'
The customer must contact Global Tel*Link to establish a pre-paid account at 1-800-483-8314 or 1-866-230-7761
The telephone number you are trying to call has been disconnected or is no longer in service.
.

.

The telephone number you are attempting to call is not on your current IPIN list. You may add this number during the next

...--...,------.."

,f /

change period in ____________

\

i The

problem has been resolved and calls can now b( made.

II ) c/

! Other: /
\ ___ - .........-

£..
:

::t

~

,

I

/,/J. e...•.\. }\(- 1-

f

(c }1..A..

,

\.\ 1(\ (C-LC. '" ~l
I

Service Administrator: _____\\...-'(""'~'--__

Date:

(
I

TEL-005 (11-07)

Distribution: WhiLe: SAT

:t'.
'/)
,)(, /

I

7 ( /
I

If)
•

Yellol Inmate

'I:dt._

.

.

New Jersey Jlepa.rtment of Corrections
Telephone Sy~e~piscrepancy Form & Attorney Change Form

'-:;< - ~ ':.:..:2. G/t"3S'

-. (.

Inmate Name: -,-...:..:>5d-=-,=,~,-,L=-=,L.(-\--~~=.c-:i.....:.;-O=:..--u...:>::......u-=:..-_ SBI#:
IPIN Number:

'7zz6Q 3h

B;ousing Location:

Date:'/
.
Signature:
----'-=-==----'-'-'='-'----'-"'---

If you are reporting =:t problem with your IPIN,

:f:-:.<..!~
~
~~. 4! 0

Be specIfic.

Yt4-

6A./.Od"-£'
. : .
Va.

'E.

K.

Telephone number( s) being called:
Location of Inmate Telephone being used: ___'-f--'---'-4....1-_ _ _--..:Date: _ _ _ _ _Tirile of call: _ _ _ _ _ _ _ _ __
Exact nature of problem and/or concern. What message are you hearing when attempting to call this particular number?

<-3, l

:

(' 12...0

+II E~..e.

.A.).ur1A-.b-e_tK.5

to f

~~af' :1'." D..u~C;:" ~ e·k.; ~(L7 "\l-\'Q5~
i-o C~<!~ 141~
'---ri.,
?.c, AJ()f•

€t!Q

'..0..,0

.) \61. c

o!2..{:,

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Location of the Inmate Telephone being used: - - - - - - - - - - - - - - - - - - - - . - - - - - ; r - - - . . . - - - - - ,
Circle what may need to be repaired: No dial tone; Broken Handset; Buttons not working; Other 'T' ..l.rll.!<./I., t )oj.j Q r'\JO
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NOTE: There are reasons that may cause your call to disconnect. For example:
>- Accepting call waiting or call waiting tope
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Telephone D~~rep~ncy & Attorney Change Response Form:
Your Attorney has been (circle one) added/deleted fr?m your IPIN as you requested.
One of the following answers applies to your complaint:
The customer has a collect block from their telephone company and they must contact them for further

as~istance.

The customer must contact Global Tel*Link to establish a pre-paid account at 1-800-483-8314 or 1-866-230-7761
The telephone number you are trying to call has been disconnected or is 'DO longer in service.
The telephone number you are ll;ttempting to call is not on your current IPIN list. You m~y add this number during the next

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The problem has been resolved and calls can now be made.

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Telephone Sy~em....Discrepancy Form & Attorney Change Form

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!PIN Number:

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Date:

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If you are reporting a problem with your !PIN, p~cOT:W~§~I~: Be specIfic.

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Location of Inmate Telephone being used:
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Date:

Telephonenumber(s) being called:

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75- -03 - 7/30

Time of call: _ _ _ _ _ _ _ _.,--_

Exact nature of problem and/or concern. What message are you hearing when attempting to call this particular number?

Location of the Inmate Telephone being used: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _.--_ _-.,._ _ _.-_--,
Circle what may need to be repaired: No dial tone; Broken Handset; Buttons not working; Other 'I..I,rl o.J<./l" l
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NOTE: There are reasons that may cause your call to disconnect. For example:
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Your Attorney has been (circle one) added/deleted fr?m your !PIN as you requested.
One of the following answers applies to your complaint:
The customer has a collect block from their telephone company and they must contact them for further assistance.
The customer must contact Global Tel*Link to establish a pre-paid account at 1-800-483-8314 or 1-866-230-7761
The telephone number you are trying to call has been disconnected or is 110 longer in service.
The telephone number you are

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INMATE CONTACT FORM

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4. INMATE NAME:

1. INSTITUTIONAL I.D.:
2.STAFFI.D.:

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: 3. DATE OF: CONTACT:

11
,12
13
14
15
16
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20
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22
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Intake/Orientation
Administrative Referral
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Routine Meeting
Inmate Request
Other Inmate
Correction Officer Referral
Community Agency Referral
Family Referral
Other Institutional Staff Referral
Crisis Intervention
Other _ _ _ _ _ _ _ _ _ _ _ _ _ __

45 -- Classification Counselor
46 -- Classification Committee
47 -- Business Office
48 -- Psychologist/Psychiatrist
49 -- Work Release
50 -- EducationalNocational Program
51 -- Medical/Dental
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52 -- Custody
53 -- Furlough Coordinator
54 -- Institutional Parole Officer
55 -- Parole Board Counselor
56 -- Outside Agency
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57 -- Community Treatment Services
8. PROBLEM IDENTIFICATION (Check those Applicable) 58 -- Inmate Association
58 -- Other _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
19 -- Drug.
20 -- Alcohol
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22 -. Mental/Emotional
23 -- Administration
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25 -- Community Release
26 -- Parole
27·-- Furlough
26 -- Death Bed/Funeial
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30 -- Medical
31 -- Family
'32 -- Adjustment Committee
33 -- Legal/Court
34 -- Business Office
.- 35 -- Claims
36 -- Mailroom
37 -- Institutional Behavior Attitude
38 -~ Programming Opportunities
.. 39 -- Institutional Job Assignment
40 -- Institutional Housing Assignment
41 -- Institutional Time Discrepancy
42 -- Custody Status
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67 -- Follow-up of the Referral
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[SfRVASE PRESENTAR ESTE FORMULARIO EN LA CAJA Dc REMEDIO DEL CONFINADO SOLAMENTE PARA SER TRAMITAOO]

Revised 112008

Forrrz: JRSF lOJ
N.J.A.C. lOA: 1-4

NEW JERSEY DEPARTMENT OF CORRECTIONS
[DEPARTMENTO DE CORRECCIONES DE NUEVA JERSEY]

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IN~!~!I!!~~!~~R~M!~!~C~FI~A?o~M

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IPART [PARTE] 1 I

INMATE'S REMEDY OR COMPLAINT AREA:
[AREA DE REMEDIO 0 QUEJA DEL CONFINADO]

TYPE OF REQUEST
[rIPO DE PETICION]

D INTERVIEW REQUEST

fi(f ROUTINE INMATE REQUEST

(Only Check one box)

~TICI6N

(Llene .olem.,,'. una collta)

RUTINARIA DEL CONFINADO]

[PETICI6N PARA UNA ENTREVISTA]

INMATE'S NAME: -L..,..L.:a...~~::l).-~~.!::=:~\..C::alo.....I~bc......l ~lPtl.) _ _ __

INSTITUTION: N.J .:'\, ?_
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[NUMERO DE S8I)

DATE: ,;2 19;

HOUSING UNIT:_Y"",H...L.-_ _

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[UNIDAD DE VIVIENDA)

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• • -. ,.'I! • • • • • (.~• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • ~ • • • • • • • • • • • • • •

~ St;I \-' i\-.t.... N'o action taken on this form. DOC Corrective Action form issued with paragraph(s) #

marked.

[No se tom6 ninguna medida en este formulario. Se proveyo el formulario de Accion Correctiva del DOC con el (los) parrafo(s) #

indicado(s).J

(PART [PARTE] 2 ~HE ABOVE INMATE INFORMATION WAS DETERMINED BY THE COORDINATOR AS ONE OF THE FOLLOWING:
-

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[EL COORDINADOR DETERMINO QUE LA INFORMACI6N ANTERIOR DEL CONFINADO ES UNO DE LOS SIGUIENTES]

0

UROUTINE INMATE REQUEST
[PETICI6N RUTINARIA DEL CONFINADO]

INTERVIEW REQUEST

[PETICI6N PARA UNA ENTREVISTA]

.. ROUTINE

OR URGENT
(RUTINARIO 0 URGENTE]

,17 (.,.

RECEIVED BY:

SUBJECT OF REQUEST:

1.

[RECIBIDO PORI

DATE FORWARDED TO DEPARTMENT:

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[DEPARTAMENTO RESPONSABLE]

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(TEMA DE LA PETK10N)

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IPART [PARTE]
STAFF RESPONSE AREA [AREA DE RESPUESTA DEL PERSONAL]:

31

Attachments: From Inmate: _ _ _ __
STAFF SIGNATURE

DAT'E [FECj]

[FIRMA

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SIGNATURE OF ASST S

ROPRIATE ADMINSTRATIYE DESIGNEE

[fiRMA DEL SUBSUPT 0 LA PERSONA ADMINI
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TIV A CORRESPONDIENTE DESIGNADA POR ELJ

[Documentos adjuntos, Del Confinado]

From Staff: _ _ _ _ __

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DAT~ [FEcaAJ

[Del Personal]

DOC Stafr Response forms: _ _ _ __
[Formularios de: Respuesta del Personal del DOC]

• • • • • • • • • ~ • • • • • • • • • • • • • • • • • • • • • • • • • • ~• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

IPART [PARTE] 4 ~NMATE'S

ADMINISTRATIVE APPEAL INFORMAnON [INFORMACION DE APELACION ADMINlSTRATIVA DEL CONFINADO]:

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INMATE CONTACT FORM

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6. INMATE LOCATION:

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7. REASON FOR CONTACT:
11
12
13
14
15
16
17
18
19
20
21
22
99

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9. REFERRAL. COMPLETED TO:
(Check those Applicable)

Intake/Orientation
Administrative Referral
Classification Preparation
Formalized Counseling Session (Individual)
Routine Meeting
Inmate Request
Other Inmate
Correction Officer Referral
Community Agency Referral
Family Referral
Of her Institutional Staff Referral
Crisis Intervention
Other _ _ _ _ _ _ _ _ _ _ _ _ _ __

45 -- Classification Counselor
46 -- Classification Committee
47 -- Business Office
48 -- Psychologist/Psychiatrist
49 -- Work Release
50 -- EducationalNocational Program
51 -- Medical/Dental
'
52 -- Custody
53 -- Furlough Coordinator
54 -- Institutional Parole Officer
55 -- Parole Board Counselor
56 -- Outside Agency
57 -- Community Treatment Services
8. PROBLEM IDENTIFICATION (Check those Applicable) 58 -- Inmate Association
58--0ther ______________________________
19 -- Drug
~' 60 -- Referral Not Necessary
20 -- Alcohol
21 -- Homosexual Assault BehavIOr
22 -- Mental/Emotional
23 -- Administration
10. INDICATE WHICH SERVICE WAS PROVIDED:
24 -- Custody
(Check those Applicable)
25 -- Community Release
26 -- Parole
27,-- Furlough
6t -- Report Written
28 -- Death Bed/Funeral
( 621-- Information Provided
--63 -- Counseled Inmate
29 -- Work Reiease
64 -- Informal Communication
30 -- Medical
65 -- Other ______________________________
31 -- Family
'32 -- Adjustment Committee
33 -- Legal/Court
34 -- Business Office
11. INDICATE FUTURE SERVICE PLANS:
35 -- Claims
36 -- Mailroom
66 -- Follow-up with the inmate
37 -- Institutional Behavior Attitude
67 -- Follow-up of the Referral
38 -- Programming Opportunities
68--0ther ____________________
.. 39 -- Institutional Job Assignment
40 -- Institutional Housing Assignment
41 -- Institutional Time Discrepancy
42 -- Custody Status
..43\ -- None ('., (', :! (
(\ 44,I -- Other --':-.
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: 3. DATE OF: CONTACT:

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11 Intake/Orientation
12 Administrative Referral

45
46
47
48

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-- Classification Committee
-- Business Office
-- Psychologist/Psychiatrist
49 -- Work Release
50 -- EducationalNocational Program
51 -- Medical/Dental
.
52 -- Custody
53 -- Furlough Coordinator
54 -- Institutional Parole Officer
55 -- Parole Board Counselor
56 -- Outside Agency
57 -- Community Treatment Services
8. PROBLEM IDENTIFICATION (Check those Applicable) 58 -- Inmate Association
58 -- Other _ _ _ _ _ _ _ _ _ _ _ _ _ _ ___
19 -- Drug
/66'~- Referral Not Necessary
20 -- Alcohol
21 -- Homosexual Assault 8ellavior
22 -- Mental/Emotional
23 -- Administration
10. INDICATE WHICH SERVICE WAS PROVIDED:
24 -- Custody
(Check those Applicable)
25 -- Community Release
26 -- Parole
27·-- Furlough
,6j. -- Report Written
·62;-- Information Provided
28 -- Death Bed/Funeral
(6-3 -- Counseled rnmate
.29 -- Work Release
30 -- Medical
64 -- Informal Communication
65 -- Other _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
31 -- Family
'32 -- Adjustment Committee
33 -- Legal/Court
34 -- Business Office
35 -- Claims
11. INDICATE FUTURE SERVICE PLANS:
36 -- Mailroom
37 -- Institutional Behavior Attitude
66 -- Follow-up with the inmate
67 -- Follow-up of the Referral
38 -~ Programming Opportunities
68 -- Other
.
.. 39 -- Institutional Job Assignment
40 -- Institutional Housing Assignment
41 -- Institutional Time Discrepancy
42 -- Custody Status
43.-- None \ '. (. : I'
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13 Classification Preparation
14 Formalized Counseling Session (Individual)
15 Routine Meeting
. 16 Inmate Request
17 Other Inmate
18 Correction Officer Referral
19 Community Agency Referral
20 . Family Referral
21 Of her Institutional Staff Referral
22 Crisis Intervention
99 Other ________________________________

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4. INMATE NAME:

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7. REASON FOR CONTACT:
11
12
13
14
15
16
17
18
19
20
21
22
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9. REFERRAL COMPLETED TO:
(Check those Applicable)

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Routine Meeting
Inmate Request
Other Inmate
Correction Officer Referral
Community Agency Referral
Family Referral
Other Institutional Staff Referral
Crisis Interv'ention
Other ____________________________

45 -- Classification Counselor
46 -- Classification Committee
47 -- Business Office
48 -- Psychologist/Psychiatrist
49 -- Work Release
50 -- EducationalNocational Program
51 -- Medical/Dental
.
52 -- Custody
53 -- Furlough Coordinator
54 -- Institutional Parole Officer
55 -- Parole Board Counselor
56 -- Outside Agency
57 -- Community Treatment Services
8. PROBLEM IDENTIFICATION (Check those Applicable) 58 -- Inmate Association
5 -- Other _____________________
19--Drug
~60 -- Referral Not Necessary
20 -- Alcohol
21 -- Homosexual Assau t e aVlor
22 -- Mental/Emotional
23 -- Administration
1Q. !ND!GATE WH!GH SERV!GE WAS PROY!DED:
24 -- Custody
(Check those Applicable)
25 -- Community Release
26 -- Parole
27,-- Furlough
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28 -- Death Bed/Funeral
63 -- Counseled Inmate
.29 -- Work Release
64 -- Informal Communication
30 -- Medical
65--0ther _________________________________
31 -- Family
'32 -- Adjustment Committee
33 -- Legal/Court
34 -- Business Office
11. INDICATE FUTURE SERVICE PLANS:
35 -- Claims
36 -- Mailroom
66 -- Follow-up with the inmate
37 -- Institutional Behavior Attitude
67 -- Follow-up of the Referral
38 -- Programming Opportunities
68
-- Other _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
39 -- Institutional Job Assignment
40 -- Institutional Housing Assignment
41 -- Institutional Time Discrepancy
42 -- Custody Status

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\ 3. DATE OF CONTACT:

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6. INMATE LOCATION:

7. REASON FOR CONTACT:

9. REFERRAL COMPLETED TO:
(Check those Applicable)

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11
12
13
14
15
16
17
18
19
20
21
22
99

Intake/Orientation
Administrative Referral
Classification Preparation
Formalized Counseling Session (Individual)
Routine Meeting
Inmate Request
Other Inmate
Correction Officer Referral
Community Agency Referral
Family Referral
Other Institutional Staff Referral
Crisis InterJention
Other

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45 -- Classification Counselor
46 -- Classification Committee
47 -- Business Office
48 -- Psychologist/Psychiatrist
49 -- Work Release
50 -- EducationalNocational Program
51 -- Medical/Dental
.
52 -- Custody
53 -- Furlough Coordinator
54 -- Institutional Parole Officer
55 -- Parole Board Counselor
56 -- Outside Agency
57 -- Community Treatment Services
58 -- Inmate Association
58--0ther _______________________

8. PROBLEM IDENTIFICATION (Check those Applicable)
19--Drug
/'6i):} Referral Not Necessary
20 -- Alcohol
21 -- Homosexual Assault Behavior
22 -- Mental/Emotional
23 -- Administration
10. !NDlCATE WHICH SERVICE WAS PROV!DED:
24 -- Custody
. (Check those Applicable)
25 -- Community Release
26 -- Parole
.6-:l -- Report Written
27·-- Furlough
{6~ -- Informt'ltion Provided
28 -- Death Bed/Funeral
'-63 -- Counseled Inmate
29 -- Work Release
64 -- Informal Communication
30 -- Medical
65--0ther _________________________
31 -- Family
'32 -- Adjustment Committee
33 -- Legal/Court
34 -- Business Office
'. 35 -- Claims
11. INDICATE FUTURE SERVICE PLANS:
36 -- Mailroom
66 -- Follow-up with the inmate
37 -- Institutional Behavior Attitude
67 -- Follow-up of the Referral
38 -- Programming Opportunities
68--0ther ________________________
39 -- Institutionai job Assignment
40 -- Institutional Housing Assignment
41 -- Institutional Time Discrepancy
42 -- CustodY"''itatl,!,S
,.A3 -- None :/ : i If"ll (ill}
Other -",-I_/;_\_./_u~,_~V--,-l~V::::..L..I _ _ _ _ _ __

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