The Correctional Investigator
Canada

2006-2007
Estimates

A Report on Plans and Priorities
Approved

______________________________________
The Honourable Stockwell Day, P.C., M.P.
Minister of Public Safety
(Public Safety and Emergency Preparedness)

TABLE OF CONTENTS

SECTION I: AGENCY OVERVIEW.........................................................................................7
1.1 Correctional Investigator’s Message..........................................................................................7
1.2 Management Representation Statement.....................................................................................9
1.3 Program Activity Architecture (PAA) .....................................................................................10
1.4 OCI Program Activity Architecture (January 2006) ...............................................................12
1.5 Summary Information..............................................................................................................13
1.6 Agency Priorities by Strategic Outcome..................................................................................14
1.7 Agency Plans and Priorities .....................................................................................................15

SECTION II: ANALYSIS OF PROGRAM ACTIVITY BY STRATEGIC
OUTCOME ........................................................................................................20
2.1 OCI Logic Model.....................................................................................................................21

SECTION III: SUPPLEMENTARY INFORMATION..........................................................27
3.1 Agency Governance Structure .................................................................................................27
3.2 Organization Chart...................................................................................................................28
3.3 Agency Planned Spending and Full Time Equivalents............................................................29
3.4 Resources by Program Activity ...............................................................................................30
3.5 Voted and Statutory Items .......................................................................................................30
3.6 Services Received Without Charge .........................................................................................30

SECTION IV: OTHER ITEMS OF INTEREST.....................................................................31
4.1 Government On-Line Information...........................................................................................31
4.2 Statutes and Regulations ..........................................................................................................31
4.3 Reports .....................................................................................................................................31
4.4 References................................................................................................................................31

Section I: Agency Overview
1.1 Correctional Investigator's Message
I am mandated to act as Ombudsman for federal offenders. The essential oversight role
of the Office of the Correctional Investigator (OCI) is to ensure that our federal
correctional system is safe, fair, humane and effective. In order to achieve this result for
Canadians, the OCI monitors and investigates the acts, omissions, decisions and
recommendations of the Correctional Service of Canada (CSC), so that it carries out its
statutory mandate in compliance not only with its own policies and procedures, but also
with its domestic and international legal and human rights obligations.
I believe that Canadian society appreciates and values our efforts. Thousands of
incarcerated Canadians, members of their families and third parties acting on their behalf
continue to contact our Office on a broad range of issues, notably personal safety, health
care, access to mental health services, conditions of confinement and deprivation of
fundamental human rights. Canadians recognize that the quality of correctional treatment
and of post-release assistance offered to offenders are critical factors in their ability to
successfully reintegrate into the community as law abiding citizens and to contribute
thereby to its overall safety.
The complexity of the legal, policy and operational environments, in which the OCI must
evolve, has grown exponentially. The next fiscal year already promises to be a very
challenging one for the OCI.
On the management level, our focus will be on the further efforts required for the full
implementation of the new Public Service Employment Act (PSEA) and specifically, on
the integration of our human resources and business planning processes. In keeping with
our longstanding commitment to the prudent stewardship of public funds, the ultimate
objective of this planning synthesis is the achievement of further gains in terms of
economy and efficiency in the delivery of our services to Canadians.
On the operational level, the OCI will pursue its efforts on the issues it has raised in its
latest annual report, notably the treatment of Aboriginal offenders and the need for
accountability in the administration of women’s corrections.
Addressing gaps in mental health services will be a major initiative this year. The number
of offenders in federal institutions with significant identified mental health needs has
more than doubled over the past decade. However, the mental health services offered to
these offenders are, by CSC’s own admission, deficient in the areas of assessment,
treatment, case planning and continuity of care.

Section I: AGENCY OVERVIEW

Page 7

In view of this; the OCI will continue to call on the Service to expeditiously and fully
implement its Mental Health Strategy. We will further increase our outreach efforts
towards offenders with mental health issues, as their health status often interferes with
their requesting assistance. We shall then strive to ensure their voices are heard, their
need for mental health services met and their fundamental human rights respected.
In all of these endeavours, the Office of the Correctional Investigator will continue to
work in collaboration with other government agencies and with private and not for profit
organizations involved in the fields of corrections, human rights and criminal justice.
Ultimately, our success will be defined by our contribution to the achievement of
excellence within the federal correctional system. Canadians legitimately expect and
deserve our unwavering commitment to these ideals of sound governance, equity, justice
and compassion.

Howard Sapers
Correctional Investigator

Page 8

Office of the Correctional Investigator

1.2 Management Representation Statement

I submit for tabling in Parliament, the 2006-2007 Report on Plans and Priorities for the
Office of the Correctional Investigator
This document has been prepared based on the reporting principles contained in the
Guide for the Preparation of Part II of the 2006-2007 Estimates: Reports on Plans and
Priorities and Departmental Performance Reports:
•
•
•
•
•

It adheres to the specific reporting requirements outlined in the TBS guidance;
It is based on the department’s approved Program Activity Architecture as
reflected in its MRRS;
It presents consistent, comprehensive, balanced and reliable information;
It provides a basis of accountability for the results achieved with the resources
and authorities entrusted to it; and
It reports finances based on approval planned spending numbers from the
Treasury Board Secretariat.

Name: ________________________________________________________________
Title: Correctional Investigator of Canada

Section I: AGENCY OVERVIEW

Page 9

1.3 Program Activity Architecture (PAA)
Below is the OCI’s Program Activity Architecture, as presented in our 2005-2006 Report
on Plans and Priorities (RPP).
Agency Program Activity (PA)

Expected Results

Oversight of Correctional Operations

Achievement of OCI’s Strategic Outcome
(SO): “The problems of offenders in the
federal correctional system are identified
and resolved in a timely and reasonable
fashion”.

Agency Program Sub-activities and
Priorities
Investigate and resolve individual offender
issues
Investigate, monitor and resolve systemic
offender issues

Monitor, evaluate and provide
representations on CSC management of
mandated issues (s.19 investigations and
Use of Force incidents)
Investigate, resolve and provide leadership
on specifically identified issues (Federally
Sentenced Women and Aboriginal
Offenders)

Expected Results
Individual offender complaints are
reasonably addressed by the Correctional
Service of Canada and corrective action is
taken when necessary.
The Correctional Service of Canada will
recognize systemic offender issues, will
reasonably address them, and take
appropriate corrective action.
The Correctional Service of Canada will be
compliant with previous undertakings, law,
policy, and procedures.
Increased thoroughness, objectivity and
timeliness of the Correctional Service of
Canada’s investigative process regarding
s.19 investigations and Use of Force
incidents.
Specific offender issues related to
Federally Sentenced Women and
Aboriginal Offenders are reasonably
addressed by the Correctional Service of
Canada and corrective action is taken when
necessary.
The Correctional Service of Canada will be
consistently compliant with previous
undertakings, law, policy and procedures
with regard to specific offender issues
related to Federally Sentenced Women and
Aboriginal Offenders.

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Office of the Correctional Investigator

Subsequently and further to discussions with experts from Treasury Board Secretariat, the
OCI revised not only its Program Activity Architecture (PAA), but its entire approach to
Performance Measurement and Reporting.
Presented below is the OCI’s revised PAA. Our reader will note two main changes:
Firstly, the expected result centered on the Correctional Service of Canada’s (CSC) level
of compliance with law, policy and procedures, fairness and its previous undertakings has
been assigned to the entire Program Activity, rather than a few program sub-activities.
Secondly, a greater emphasis is now placed on the OCI’s responsibility, to achieve results
and/or impact (attribution) CSC’s performance in the resolution of offender problems,
through its recommendations and interventions.

Section I: AGENCY OVERVIEW

Page 11

1.4 OCI Program Activity Architecture (January 2006)
Strategic Outcome
The problems of offenders
in the federal correctional
system are identified and
addressed in a timely and
reasonable fashion

Expected Results

Program Activity
Oversight of correctional
operations

Expected Results
▪ The Correctional Service
will improve its compliance
with regard to Law, policy
and procedures, fairness and
its previous undertakings

Performance Indicators
▪ Degree of CSC
compliance with Law,
policy and procedures,
fairness and its previous
undertakings

▪ OCI interventions and
recommendations, will have
an impact (attribution), on
CSC performance with
regard to the resolution of
offender problems

▪ Number of OCI
interventions and
recommendations with
impact (attribution) on CSC
performance

Program Sub-Activity
Investigate and resolve
individual offender issues

Expected Results
▪ Individual offender
complaints are reasonably
addressed by the
Correctional Service of
Canada (CSC) and
corrective action is taken
(when necessary)

Performance Indicators
▪ Number of individual
offender complaints where
CSC has taken corrective
action

Investigate, monitor and
resolve systemic offender
issues (Mental Health is an
area of special interest)

▪ Systemic issues will be
acknowledged by CSC and
corrective action taken.

▪ Number of acknowledged
systemic issues, where
corrective action has been
taken

Monitor, evaluate and
provide representations on
CSC management of
mandated issues (s.19
investigations and Use of
Force incidents)

▪ Increased thoroughness,
objectivity and timeliness of
the Correctional Service of
Canada’s investigative
process regarding s.19
Investigations and Use of
Force incidents

▪ Number of s.19
Investigations Reports with
and Use of Force Incident
Reports with problems

Page 12

Performance Indicators

Office of the Correctional Investigator

Investigate, resolve and
provide leadership on
specifically identified issues
( e.g. Women Offenders and
Aboriginal Offenders)

▪ Improvement in CSC
performance with regard to
specific issues related to
Women Offenders and
Aboriginal Offenders

▪ Number of complaints
received by OCI from
Women Offenders and
Aboriginal Offenders and
wherein CSC has taken
corrective action
▪ Number of Women
Offender specific and
Aboriginal Offender
specific OCI “areas of
special interest” with
improved CSC performance
statistics
▪ % of complaints received
by OCI in these
“areas of special interest”,
wherein CSC has taken
corrective action

1.5 Summary Information
Reason for Existence
The Office of the Correctional Investigator (OCI) provides Canadians with timely,
independent, thorough and objective monitoring of their federal correctional system to
ensure that it remains safe, secure, fair, equitable, humane, reasonable and effective.
Essentially, its oversight role is to ensure that the Correctional Service of Canada (CSC)
carries out its statutory mandate in compliance with its domestic and international legal
and human rights obligations.

Financial Resources (in thousands)
2006-2007
2007-2008
3,114
3,120

2008-2009
3,120

Human Resources (FTE’s)
2006-2007
22

2008-2009
22

Section I: AGENCY OVERVIEW

2007-2008
22

Page 13

1.6 Agency Priorities by Strategic Outcome
The Office of the Correctional Investigator (OCI) is a federal micro-agency. It has only
one Program Activity (PA), that is the “Oversight of Correctional Operations” and only
one Strategic Outcome. The OCI’s priorities revolve around its legislative mandate and
accordingly, are the agency’s program sub-activities.
Planned Spending (in thousands)
2006-07
2007-08
2008-09
Strategic Outcome:
The problems of offenders in the federal correctional system are identified and addressed in a timely
and reasonable fashion
Priorities
1. Investigate and
resolve individual
offender issues

Type

Expected Results

Individual offender
complaints are
reasonably addressed by
Ongoing the Correctional Service
of Canada (CSC) and
corrective action is
taken (when necessary)

2. Investigate, monitor
and resolve systemic
offender issues
(Mental Health is an
area of special interest)

Systemic issues will be
acknowledged by CSC
Ongoing and corrective action
taken.

3. Monitor, evaluate
and provide
representations on
CSC management of
mandated issues (s.19
investigations and Use
of Force incidents)

Increased thoroughness,
objectivity and
timeliness of the
Correctional Service of
Ongoing Canada’s investigative
process regarding s.19
Investigations and Use
of Force incidents
Improvement in CSC
performance with regard
to specific issues related
Ongoing to Women Offenders
and Aboriginal
Offenders

4. Investigate, resolve
and provide leadership
on specifically
identified issues
(e.g. Women
Offenders and
Aboriginal Offenders)

Page 14

1,310

1,313

1,313

766

768

768

211

211

211

320

320

320

Office of the Correctional Investigator

1.7 Agency Plans and Priorities
The Office of the Correctional Investigator (OCI) is largely funded through operating
expenditures and has the authority to spend revenue received during the year.
The primary legislative mandate of the OCI is to provide Canadians with independent
investigation of the individual and systemic problems encountered by federal offenders as
a result of decisions, recommendations, acts or omissions by the Correctional Service of
Canada (CSC). Section 19 of its enabling legislation, the Corrections and Conditional
Release Act also requires that it review all CSC Investigations convened following the
death of or serious bodily injury to an offender. The OCI is also engaged in similar
monitoring of all interventions by Institutional Emergency Response Teams (IERTs), in
keeping with the recommendations of the Arbour Commission.
The maintaining of an independent and objective review process within a correctional
environment where the Office has virtually no control over either the number of
complaints or the extent of the required investigations presents a number of unique
challenges. First, our portfolio is national in scope and offers, by the sheer number and
complexity of issues, an endless supply of difficulties, opportunities and shifting
priorities. Our client base and network of stakeholders are dispersed in a large number of
often geographically remote locations throughout Canada. Second, the resolution of
disputes in an environment traditionally closed to public scrutiny with an understandably
high level of mistrust between correctional officials and offenders, requires that the
Office not only be, but be seen to be independent of both the Correctional Service and the
Department. Third, given that the authority of the Office rests with its power of
persuasion and public reporting rather than enforceable recommendations, it is imperative
that appropriate administrative and political mechanisms be available to ensure that
reasonable, fair, timely, thorough and humane action is taken on the findings made by the
OCI.
In 1997, the Auditor General of Canada1 noted the OCI had to cope with an elevated and
incessant demand for its services, and that both the volume and complexity of issues
continued to increase. In 2000, the sub-committee of the Corrections and Conditional
Release Act of the Standing Committee on Justice and Human Rights2 echoed that
finding by recommending the provision of additional resources.
The OCI does not foresee decline in either the overall demand for services or in the
complexity of the issues the OCI is called upon to address. The environment in which the
OCI is called upon to provide results for Canadians continues to be extremely
challenging. Essential to moving ahead requires not only innovative and dedicated
services, but also sound risk management, knowledge-driven decision-making, rigorous
stewardship, clear accountabilities and responsible spending.
1

Auditor General of Canada, Report of the Auditor General of Canada to the House of Commons, Chapter
33, The Correctional Investigator Canada, December 1997.
2

House of Commons Canada, Sub-committee on Corrections and Conditional Release Act, A Work in
Progress: The Corrections and Conditional Release Act, May 2000.
Section I: AGENCY OVERVIEW

Page 15

To respond to these ongoing operational pressures the OCI adopted its first Corporate
Strategic Plan in January 2002 and its Integrated Planning Framework in March 2002.
Identified then and since successfully addressed by the OCI were the following three
operational priorities:
1- Increased frequency of institutional visits;
2- Specialized services to Women and Aboriginal Offenders;
3- Timely review and follow-up of s.19 investigations and Use of Force videotapes.
These targets remain current and reside within the core of our operational and strategic
planning frameworks. However, the requirement to implement our new Management
Resources Results Structure (MRSS) and Program Activity Architecture (PAA) dictate
the restatement of our agency’s plans and priorities and more specifically, in terms of
expected results, performance indicators, and performance measurement strategy.
The OCI’s Program Activity (PA) is the “Oversight of Correctional Operations” and its
Strategic Outcome (SO) is “the problems of offenders in the federal correctional system
are identified and resolved in a timely and reasonable fashion”. Our PAA-related plans
and priorities correspond to our four Program Sub-Activities:
Priority 1
Investigate and resolve individual offender issues
The role of the Correctional Investigator is to be an ombudsman for federal offenders.
The primary function of the Office is to investigate and bring resolution to individual
offender complaints. The vast majority of the concerns raised on complaints are
addressed by OCI at the institutional level.
Plans
The OCI will visit all institutions, according to its frequency schedule/institutional
security level. Its investigative staff will then interview offenders (and those acting on
their behalf) and will maintain accessibility through regular correspondence, e-mail and
telephone.
OCI investigators will address in a timely fashion all offender issues; prioritizing those
they consider being of an urgent nature. In so doing, they investigate concerns and make
recommendations to CSC officials at all levels, while always striving to secure resolution
at the lowest possible organizational level.
Moreover, the OCI’s investigative staff will insist, through follow-up and impact
analysis, that CSC’s response to its queries and recommendations be timely, fair,
thorough, equitable, reasonable and effective.

Page 16

Office of the Correctional Investigator

Finally the OCI will exercise, where appropriate, its prerogative to investigate, on its own
initiative, any issue affecting one or more offenders.
Priority 2
Investigate, monitor and resolve systemic offender issues (Mental Health will be an
area of special interest)
While the primary role of the Office of the Correctional Investigator is to investigate and
resolve complaints from individual offenders, it has, as well, the responsibility to review
and make recommendations on the Correctional Service of Canada’s policies and
procedures associated with the areas of individual complaints to ensure that systemic
areas of concern are identified and appropriately addressed.
Plans
Prior to each institutional visit, the OCI investigator will monitor, through a review and
comparative analysis of CSC’s own RADAR statistics, the institution’s performance in
the OCI’s Areas of Concern (long-standing systemic areas of OCI concern, that are
closely linked to an offender’s rights and liberty issues, such as timely conditional release
consideration and effective internal redress).
During the visit, the OCI investigator will raise any shortcomings with the Warden and
where appropriate will make recommendations. The implementation of those
recommendations will be monitored through a review of the institution’s performance
prior to the next visit, with the OCI always having the option of addressing its concerns at
the regional or national level of CSC.
Mental Health Services will be an area of special interest. The OCI will increase its
outreach efforts towards offenders suffering from mental health issues. It will also focus
its monitoring and investigative efforts of Correctional Services of Canada (CSC), in the
Mental Health component of the correctional treatment it offers to incarcerated
Canadians.
Throughout the period covered by the present report, the OCI will vigorously pursue its
dialogue with CSC Officials, at all levels, on the topics of assessment, access to, and
quality of CSC Mental Health Services both within institutions and post-penal
community settings. The situation of Women Offenders and Aboriginal Offenders, in that
regard will be the subject of particular attention.
During each institutional visit, OCI investigative staff will also meet with the Inmate
Welfare Committee (IWC) and where appropriate, with other offender groups such as
Native Brotherhoods and Sisterhoods. Investigators will then hold timely discussions
with CSC authorities and where appropriate, make recommendations related to the
systemic issues raised by these groups; striving to achieve resolution at the lowest
possible organizational level.

Section I: AGENCY OVERVIEW

Page 17

As in the case of individual offender concerns, OCI investigative staff will subsequently
monitor and evaluate, through follow-up and impact analysis, the timeliness and overall
quality of CSC’s response.
Priority 3
Monitor, evaluate, and provide representations on CSC’s management of mandated
issues (s.19 investigations and Use of Force incidents)
Section 19 of the Corrections and Conditional Release Act implicitly requires that the
Office of the Correctional Investigator (OCI) review all investigations conducted by the
Correctional Service of Canada following the death or serious bodily injury to an inmate.
The OCI is also engaged in similar monitoring of interventions (Use of Force) by
Institutional Emergency Response Teams (IERTs), in keeping with the recommendations
of the Arbour Commission.
Plans
The OCI Coordinator of s.19 investigation and Use of Force Issues, with the assistance of
an analyst, will review CSC s.19 investigations and CSC reports and videotapes related to
Use of Force incidents, as per OCI’s standardized review procedure and timeliness
benchmarks. Initially determined will be CSC’s compliance with the agreed upon
timeliness for providing the OCI with all the required s.19 investigation report.
Subsequently, the OCI’s review will focus on identifying instances of CSC noncompliance within the law and its own policy regarding the Use of Force or flaws in CSC
s.19 investigative reports. Finally, the Coordinator will make representations and/or
recommendations to CSC officials at the appropriate level and monitor and evaluate,
through follow-up and impact analysis, the timeliness and overall quality of CSC’s
response.
Priority 4
Investigate, resolve and provide leadership on specifically identified issues (Women
and Aboriginal Offenders)
The Office of the Correctional Investigator (OCI) conducts specialized investigations and
attempts to resolve the issues raised by or on behalf of Women and Aboriginal Offenders.
In cooperation with its partners, both governmental and non-governmental, it provides
observations, advice, and direction to the Correctional Service of Canada and others
regarding these issues.
Plans
Under the guidance of the Coordinators of Women Offender Issues and Aboriginal
Offender Issues, OCI investigators will deal, in essentially the same manner as described
above, with individual and systemic issues brought to their attention by Women and
Aboriginal Offenders.
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Office of the Correctional Investigator

OCI investigators will also meet, during each visit with Native Brotherhoods and
Sisterhoods and where appropriate, with institutional Elders, Native Liaison Officers and
Regional Elder Advisory Committees.
Moreover, OCI investigators will focus on a number of issues which are specific to or
which continue to have considerably more impact on those sub-groups than on the
general offender population.
Finally, both Coordinators will assume the provision of a national leadership role on key
issues affecting their respective areas of responsibility.
They will prioritize, within their strategic planning process, the development of
collaborative and mutually beneficial working relationships with groups and associations
in the public and non-governmental sectors, which are involved in the betterment of
corrections for Women and Aboriginal Offenders.
At the management level, our major priority will be the further implementation of the
new Public Service Act (PSEA) and specifically, the integration of our human resources
planning into business planning.
Given our size and the absence internally of expertise in such matters, the OCI has
entered into a Memorandum of Understanding (MOU) to obtain the assistance of the
Canada School of Public Service.
The OCI Management Committee is very much aware of the key risks, challenges and
key actions to be taken in this area. Recent staffing actions have revealed a shortage of
candidates that meet our specific requirements, particularly in terms of knowledge and
experience. The OCI anticipates that this shortage will only increase, as a growing
number of baby boomers, including current OCI employees, elect to retire from the
Public Service.
In view of this, the OCI will have to consider some or all of the following HR strategies,
if it wishes to minimize disruptions to its business process during the 2006-2007 to 20082009 planning cycle:
-

formal identification and continuous review of short, medium and long term
requirements in terms of knowledge, skills and experience;
recruitment directly from post-secondary institutions;
increased expenditures and emphasis on training and development; and
review of the layering of positions within the organizational structure with a view
to increase mobility.

Section I: AGENCY OVERVIEW

Page 19

Section II: Analysis of Program Activity by Strategic Outcome
The OCI’s only Strategic Outcome (SO) is “The problems of offenders in the federal
correctional system are identified and resolved in a timely fashion”. Its only Program
Activity (PA) is the “Oversight of Correctional Operations”, which regroups the four OCI
Priorities/Program Sub-Activities described above in Section 1.3.
As the chart below illustrates, each expected result at the Program Activity (PA) and
Program Sub-Activity level is expressed and should be perceived conceptually as a link
in the results chain leading to the Strategic Outcome.
Strategic Outcome
The problems of offenders in the federal
correctional system are identified and
addressed in a timely and reasonable fashion
Program Activity
Oversight of correctional operations

Expected Results

Expected Results
▪ The Correctional Service will improve its
compliance with regard to Law, policy and
procedures, fairness and its previous
undertakings
▪ OCI interventions and recommendations,
will have an impact (attribution), on CSC
performance with regard to the resolution of
offender problems

Program Sub-Activity
Investigate and resolve individual offender
issues

Expected Results
▪ Individual offender complaints are
reasonably addressed by the Correctional
Service of Canada (CSC) and corrective
action is taken (when necessary)

Investigate, monitor and resolve systemic
offender issues (Mental Health is an area of
special interest)

▪ Systemic issues will be acknowledged by
CSC and corrective action taken.

Monitor, evaluate and provide
representations on CSC management of
mandated issues (s.19 investigations and
Use of Force incidents)

▪ Increased thoroughness, objectivity and
timeliness of the Correctional Service of
Canada’s investigative process regarding s.19
Investigations and Use of Force incidents

Investigate, resolve and provide leadership
on specifically identified issues ( e.g.
Women Offenders and Aboriginal
Offenders)

▪ Improvement in CSC performance with
regard to specific issues related to Women
Offenders and Aboriginal Offenders

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Office of the Correctional Investigator

Another avenue for understanding the linkage between our agency’s Program Activity
(PA), Sub-activities/Priorities and the achievement of its expected results and Strategic
Outcome (SO) resides in the revised OCI Logic Model presented below:
2.1 OCI Logic Model
Program
Activity

Oversight of Correctional Operations

Program
Sub-activity/
OCI Priority

Investigate and
resolve
individual
offender issues

Outputs

Immediate
Outcome

Intermediate
Outcomes

Strategic
Outcome

Investigate and
resolve systemic
offender issues

Review s.19
investigations and
Use of Force
incidents

Investigate, resolve and
provide leadership on
Aboriginal and Women
Offender issues

Info. to offender
Findings and
recommendations
to CSC

Findings and
recommendations to
CSC/Annual Report

Findings and
recommendations
to CSC

Findings and
recommendations
policy advice to CSC

Individual issue
resolution

CSC sensitization to
systemic issues and
for changes in
policy/approach

Compliance and
accountability for
process

Policy review,
changes to approach

More effective
correctional decision
making

More effective
systemic approach
to corrections

The problems of offenders
in the federal correctional
system are identified and
resolved in a timely and
reasonable fashion

Section II: ANALYSIS OF PROGRAM ACTIVITY BY STRATEGIC OUTCOME

Page 21

The chart below outlines the OCI’s revised performance measurement strategy and
financial and human resources requirements (except for corporate services) during the
current planning cycle. Our reader will note that while we have retained March 31, 2007
as the deadline to achieve our performance targets, the majority of these will not be
definitely set until October 1, 2006. We will then have gathered sufficient data to engage
in realistic, valid and meaningful target setting.
Program Activity: Oversight of Correctional Operations
Expected Results
(M)

Indicators

Data
Source(s)/
Frequency

Target
(March 31,
2007)

The Correctional
Service will improve
its compliance with
regard to Law, policy
and procedures,
fairness undertakings
OCI interventions
and recommendations
will have an impact
attribution on CSC
performance with
regard to the
resolution of offender
problems

Degree of CSC
compliance with
Law, policy and
procedures, fairness
and previous
undertakings
Number of OCI
interventions and
recommendations
with impact
(attribution) on
CSC performance

DATIS/
SemiAnnual/
RADAR

x % increase in
degree of
compliance

DATIS/
SemiAnnual

x % increase in
% of
interventions
with significant
impact and x %
decrease in % of
interventions
with a
negligible
impact

Effective
Date for
Actual
Value
October
1, 2006

October
1, 2006

Comments

Actual degree of CSC
compliance will be
calculated on basis of
# recommendations
(with findings) and #
of interventions with
significant impact

Program Sub-Activity: Investigate and resolve individual offender issues
Expected Results
(M)

Indicators

Data
Source(s)/
Frequency

Target
(March 31,
2007)

Individual offender
complaints are
reasonably addressed
by the Correctional
Service of Canada
(CSC) and corrective
action is taken when
necessary

Number of
individual offender
complaints where
CSC has taken
corrective action

DATIS/
SemiAnnual/
RADAR

% increase in %
of individual
offender
contacts with
recommendations or with
significant
impact

Page 22

Effective
Date for
Actual
Value
October
1, 2006

Comments

Office of the Correctional Investigator

Program Sub-Activity: Investigate, monitor and resolve systemic offender issues
(Mental Health is an area of special interest)
Expected Results
(M)

Indicators

Data
Source(s)/
Frequency

Target
(March 31,
2007)

Systemic issues will
be acknowledged by
CSC and corrective
action taken

Number of systemic
issues, where
corrective action
has been taken

DATIS/
SemiAnnual/
RADAR

X % increase in
# of systemic
issues actionned
by CSC

Effective
Date for
Actual
Value
October
1, 2006

Comments

Program Sub-Activity: Monitor, evaluate and provide representations on CSC
management of mandated issues (s.19 investigations and Use of Force incidents)
Expected Results
(M)

Indicators

Data
Source(s)/
Frequency

Target
(March 31,
2007)

Increased
thoroughness,
objectivity and
timeliness of the
CSC’s investigative
process regarding
s.19 Investigations
and Use of Force
incidents

Number of s.19
Investigation
Reports with
problems and Use
of Force Incident
Reports with
problems

DATIS/
SemiAnnual

10% decrease in
number of
reports with
problems

Effective
Date for
Actual
Value
October
1, 2006

Section II: ANALYSIS OF PROGRAM ACTIVITY BY STRATEGIC OUTCOME

Comments

Page 23

Program Sub-Activity: Investigate, resolve and provide leadership on specifically
identified issues ( e.g. Women Offenders and Aboriginal Offenders)
Expected Results
(M)

Indicators

Data
Source(s)/
Frequency

Target
(March 31,
2007)

Improvement in CSC
performance with
regard to specific
issues related to
Women Offenders
and Aboriginal
Offenders

Number of
complaints received
by OCI from
Women Offenders
and Aboriginal
Offenders, wherein
CSC has taken
corrective action

DATIS/
SemiAnnual

x increase in %
of complaints
actionned by
CSC

Number of Women
Offender specific
and Aboriginal
Offender specific
OCI “areas of
special interest”
with improved CSC
performance
statistics

CSC
Databases
(RADAR
and
Discoverer)/
SemiAnnual

x%
improvement in
CSC
performance
statistics

Number of
complaints received
by OCI in these
“areas of special
interest”, wherein
CSC has taken
corrective action

DATIS/
SemiAnnual

x % increase in
complaints
actionned by
CSC

Effective
Date for
Actual
Value
October
1, 2006

October
1, 2006

October
1, 2006

Comments

“Areas of special
interest: for 20052006 for Women &
Aboriginals are:
- Condition release
rates (early vs.
statutory)
- Temporary absences
& work release
- Inmate count in max
unit
- Use of grievance
system
Aboriginals only:
Security
classification,
Segregation,
Waivers/
Postponements/
Withdrawals

Program Sub-Activity: Investigate and resolve individual offender issues
Outputs

Indicators

Data
Source(s)/
Frequency

Target
(March 31,
2007)

OCI Interventions
and
Recommendations
(re: Individual
offender complaints)

Number of
individual offender
related
interventions with
significant impact
and
recommendations
Delay between date
of OCI contact by
offender and OCI
date of disposition

DATIS/
SemiAnnual

x % increase in
% OCI
interventions
with significant
impact and
recommendations
90% of internal
response, 85%
of inquiries and
80% of
investigations
meet OCI
timeliness
standards

Disposition of
contacts

Page 24

DATIS/
SemiAnnual

Effective
Date for
Actual
Value
October
1, 2006

Comments

OCI Timeliness
Internal Response: x
days
Inquiry: x days

October
1, 2006

Investigation: x days

Office of the Correctional Investigator

Information or
referral

Number of
information given
and referral
dispositions

DATIS/
SemiAnnual

x % increase in
number of
contacts
disposed with
the provision of
information
given referral

October
1, 2006

Program Sub-Activity: Investigate, monitor and resolve systemic offender issues
(Mental Health is an area of special interest)
Outputs

Indicators

Data
Source(s)/
Frequency

Target
(March 31,
2007)

OCI Interventions
and
Recommendations
related to systemic
issues

Number of OCI
interventions and
recommendations
relations to
systemic issues

DATIS/
SemiAnnual

% increase in
number of OCI
interventions
with significant
impact and
recommendations related to
systemic issues

Effective
Date for
Actual
Value
October
1, 2006

Comments

Program Sub-Activity: Monitor, evaluate and provide representations on CSC
management of mandated issues (s.19 investigations and Use of Force incidents)
Outputs

Indicators

Data
Source(s)/
Frequency

Target
(March 31,
2007)

Reviews of CSC s.19
and Use of Force
reports

Degree of
compliance with
OCI timeliness
standards

DATIS/
SemiAnnual

100%
compliance

Effective
Date for
Actual
Value
October
1, 2006

Comments

OCI timeliness
standards
Use of Force:
Initial screening 5
working days
Second screening/full
review 45 working
days
s.19 Review:
20 working days

Section II: ANALYSIS OF PROGRAM ACTIVITY BY STRATEGIC OUTCOME

Page 25

Program Sub-Activity: Investigate, resolve and provide leadership on specifically
identified issues ( e.g. Women Offenders and Aboriginal Offenders)
Outputs

Indicators

Data
Source(s)/
Frequency

Target
(March 31,
2007)

OCI interventions/
recommendations

Number of Women
Offender and
Aboriginal
Offender related
OCI interventions
with significant
impact and
recommendations

DATIS/
SemiAnnual

x % increase in
% of OCI
interventions
with significant
impact and
recommendations

Number of OCI
interventions with
significant impact
and
recommendations
in Women and
Aboriginal
Offender related
“special areas of
interest”

DATIS/
SemiAnnual

x % decrease in
number of
complaints
received by
Aboriginal and
Women in
“areas of
concern”

Page 26

Effective
Date for
Actual
Value
October
1, 2006

Comments

October
1, 2006

Office of the Correctional Investigator

Section III: Supplementary Information
3.1 Agency Governance Structure
Ultimately, the Correctional Investigator is responsible for all aspects of the OCI’s
performance vis-à-vis its strategic outcome and in terms of its accountability to
Canadians, Parliament and central agencies.
He is supported in that role by the Executive Director, whose primary responsibility is to
manage the Office’s investigative process. Assisting him are two Directors of
Investigations, to whom report directly all senior investigators and investigators. They
are, in turn, supported in their activities, by three intake officers from the Corporate
Services and Planning Sector.
Also supervised by the Executive Director are the three coordinators of specialized
investigative services 1) Aboriginal Offender Issues, 2) Women Offender Issues, 3) s.19
Investigations and Use of Force. Given the complexity and broad nature of his mandate,
the third coordinator is assisted in his role by an analyst. The Executive Director and all
the actors in the investigative process benefit from the advice of the OCI’s Senior Policy
Advisor and Counsel.
Finally, the Coordinator of Corporate Services and Planning, assisted by the Chief of
Administrative Services and three intake officers, is responsible for the efficient
functioning of the OCI on a day-to-day basis. Provided is the entire range of corporate
and administrative services, notably financial administration, procurement, informatics,
internal audit, and reporting to Parliament and central agencies.

Section III: SUPPLEMENTARY INFORMATION

Page 27

3.2 Organization Chart

Correctional Investigator

Executive Director

Director of
Investigations

Senior Policy
Advisor/Counsel

Director of
Investigations

Senior Investigators,
Investigators

Coordinator
Women
Offender Issues

Senior Investigators,
Investigators

Coordinator
S.19 and
Use of Force

Coordinator
Corporate
Services and
Planning

Analyst
S.19 and Use of
Force

Chief
Administrative
Services

Coordinator
Aboriginal
Offender Issues

Intake Officers

Page 28

Office of the Correctional Investigator

3.3 Agency Planned Spending and Full Time Equivalents

($ thousands)
Oversight of Correctional Operations
Budgetary Main Estimates (gross)

Forecast
Spending
2005-2006

Planned
Spending
2006-2007

Planned
Spending
2007-2008

Planned
Spending
2008-2009

2,919

3,114

3,119

3,119

--2,919
---

--3,114
---

--3,119
---

--3,119
---

128
80

-----

-----

-----

Other
Collective Bargaining Adjustments*
Employee Benefit Plan (EBP)
Total Adjustments
Total Planned Spending

147
29
384
3,303

------3,114

------3,119

------3,119

Total Planned Spending
Less: Non-respendable revenue

3,303
---

3,114
---

3,119
---

3,119
---

Plus: Cost of services received with charge
Total Departmental Spending

411
3,714

411
3,525

411
3,530

411
3,530

22

22

22

22

Less: Respendable revenue
Total Main Estimates
Adjustments
Supplementary Estimates
Carry Forward 2004-2005
Strengthening the Community Initiative

Full-time Equivalents
*

Reflects the best forecast of total net planned spending to the end of the fiscal year.

Section III: SUPPLEMENTARY INFORMATION

Page 29

3.4 Resources by Program Activity
2006-2007
Budgetary

($ thousands)
Program Activity
Oversight of Correctional
Operations
Corporate Services
Total

Operating

Gross

Net

Total Main
Estimates

Total Planned
Spending

2,607

2,607

2,607

2,607

2,607

507
3,114

507
3,114

507
3,114

507
3,114

507
3,114

3.5 Voted and Statutory Items ($ thousands)
Vote or
Statutory
Item
55
(S)

Truncated Vote or Statutory Wording
Program expenditures
Contributions to employee benefit plans
Total Agency

2006-2007
Main Estimates
2,750
364
3,114

2005-2006 Main
Estimates
2,558
388
2,946

3.6 Services Received Without Charge
($ millions)

2006-2007

Accommodation provided by Public Works and Government Services Canada
Contributions covering the employer’s share of employees’ insurance premiums
and expenditures paid by the Treasury Board of Canada Secretariat (excluding
revolving funds) Employer’s contribution to employees’ insured benefits plans
and expenditures paid by TBS
Total 2006-2007 Services received without charge

Page 30

258

153
411

Office of the Correctional Investigator

Section IV: Other Items of Interest
4.1 Government On-Line Information
Website: http://www.oci-bec.gc.ca
Email: org@oci-bec.gc.ca

4.2 Statutes and Regulations
Corrections and Conditional Release Act, Part III
4.3 Reports
• Correctional Investigator's Annual Report 2004-2005
(http://www.oci-bec.gc.ca)
• Auditor General's Report, chapter 33, December 1997
(http://www.oag-bvg.gc.ca)
• Previous Reports on Plans and Priorities (RPP’s) and Departmental Performance
Reports (DPR’s), available on our website:
(http://www.oci-bec.gc.ca)

4.4 References

Name

Title

Howard Sapers

Correctional
Investigator

Tel. No.

Fax No.

P.O. Box 3421
Station "D"
Ottawa, Ontario
K1P 6L4

(613) 990-2689

(613) 990-9091

Ed McIsaac

Executive
Director

P.O. Box 3421
Station "D"
Ottawa, Ontario
K1P 6L4

(613) 990-2691

(613) 990-9091

Maurice
Gervais

Coordinator,
Corporate
Services and
Planning

P.O. Box 3421
Station "D"
Ottawa, Ontario
K1P 6L4

(613) 990-2694

(613) 990-9091

Section IV: OTHER ITEM OF INTEREST

Address

Page 31