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Telephone communication access is provided by an outside vendor via a state contract.
In July 2007, Global Tel*Link assumed responsibility over the inmate telephone system
in state correctional facilities, having acquired it from Verizon Business, the former MCI
division. Global Tel*Link’s Customer Service number is 1-800-231-0193 for individuals
needing assistance with billing issues, problems receiving calls from inmates, receiving
unwanted calls and/or requesting a block on future calls from an inmate or inmates.
Inmate telephone calls rates are fixed in contract. The rates can be lowered if mandated
by the Louisiana Public Service Commission (PSC) or the Federal Communications
Commission (FCC), but rates can never be raised even if a tariff increase is approved by
either agency.