Law Enforcement Reference Guide
Rev March 13, 2002

Volume 1, Issue 2

Records for the Pacific Telesis Group companies. They are responsible for
processing requests from law enforcement for telephone records retained in the
normal course of business. These records typically include subscriber
information, billing information and toll records for Pacific Bell customers.
The toll record requests provide Pacific Bell service area toll and does not
include calls made in the local calling area (within 9 miles) or long distance
information. All subscriber information is provided by legal process only.
Operations Information Control Center (OICC)
Main Number:
800-275-0014
Fax Number:
916-977-0077
The OICC is the point of contact for emergencies, accidents, service failures,
or any other situations affecting the network, physical plant, buildings, and
personnel of Pacific Bell and Nevada Bell. This organization is also
responsible for processing calls from law enforcement that are deemed to be an
imminent threat to life. These calls include the following
Hostage/Barricade incidents
911 Emergency listings
Backtraces of live telephone calls
Due to the sensitive nature of these requests, this organization should only be
contacted for life threatening circumstances.
Traps and Traces Center
Main Number:
When Dialing Outside of CA:
VIP Traps:

800-698-7223
800-348-8727
925-815-5160

The Traps and Traces Center (formerly known as the Annoyance Call Bureau) is
primarily responsible for assisting subscribers with annoyance call situations
(653M).
Telephone subscribers will be required to have a law enforcement case
number before a trap is placed and the results are only released to
investigating agency. They are responsible for handling traps during imminent
threat situations (bomb threats) that do not require a court order, and VIP
traps at the request of law enforcement for dignitary protection situations.
When an annoyance call case is determined to be successful, Traps and Traces
provides suspect information to law enforcement including:
Name, address and telephone number of suspect/s
Dates/times calls were placed
Traps and Traces only informs the victim that the information has been released
to law enforcement but does not provide details.

INTRODUCTION AND OVERVIEW
The following information is intended to provide law enforcement agencies a
reference guide to assist in contacting the appropriate organization within
Pacific Telesis Group companies. These subsidiaries include Pacific Bell,
Nevada Bell, Pacific Bell Directory, Pacific Bell Information Services, Pacific
Bell Internet and Cingular Wireless (formerly Pacific Bell Wireless). The
information provides a brief description of each organizationís responsibilities
as well as contact and facsimile numbers. It should be noted this information
applies solely to customers of Pacific Telesis Group and SBC subsidiaries.
Asset Protection - Investigations
Main Number: 800-807-4205
Asset Protection (also known as Corporate Security or Investigative Services)
has the primary responsibility for internal investigations within Pacific
Telesis Region. They are also responsible for investigating crimes where these
companies are determined to be the victim. Asset Protection investigates and/or
coordinates all company efforts pertaining to the protection of company
personnel, property, and other assets from assault, theft, fraud, malicious
damage, or other criminal acts.
Asset Protection - Court Order Bureau
Main Number: 800-813-6442
Fax Number: 800-294-9805
This organization is responsible for processing law
enforcement requests for
court ordered services. These services include the following:
Court Ordered traps, traces and number searches
Pen Registers (circuit coordination)
Requests for Voice Mail/messaging checks
Telephone Service Feature Checks
Undercover line provisioning
Intercepts (Wireline and DSL)
Emergency requests for assistance in situations of imminent danger of death or
bodily injury
National Security Letters
Note:

Many of these services require a fee.

Legal Process Center
Fax Requests to:
Information and Status:
Mailing Address:

The

Legal

Process

Group

214-464-2854
408-554-7695
485 S. Monroe St., Room 115
San Jose, CA 95128
serves

as

the

Custodian

of

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Corporate Fraud Management
Main Number: 800-953-5366
The Corporate Fraud Data Management (CFDM) team is responsible for detecting and
preventing telephone fraud. These issues include calling card fraud, theft of

telephone services, and other prevalent organized telephone fraud schemes. They
are also the corporation's subject matter experts in educating consumers and
businesses about the potential for telecommunications fraud. Using another
customer's social security number and driver's license for fraudulent purposes
is the most common reason for law enforcement involvement.
Pacific Bell Internet Legal Process
Main Number: 210-246-8611
Fax Number: 210-246-8699
SBC Internet Services Legal Department receives and processes valid legal
process for IP addresses and subscriber information. This Team also accepts
requests for preservation of records pursuant to Title 18, Section 2703 by fax,
mail, or personal service. Legal Process can be forwarded for the following
companies:
Nevada Bell Internet
Southwestern Bell Internet
SNET Internet Services
Ameritech Interactive Media Services
Address requests to:

SBC Internet Services
ATTN: Custodian of Records
300 Convent Street, Room 18C2
San Antonio, Texas 78205

Cingular Wireless Legal Process & Court Orders
Main Number: 866-254-3277
Fax Number: 866-856-0149
This organization is the point of contact for law enforcement to obtain
information about a Cingular Wireless (formerly Pacific Bell Wireless)
subscriber. They serve as the Custodian of Records for subscriber information
or calling detail. They can also assist law enforcement with questions
regarding the following:
Subscription Fraud
Blacklist Stolen Phones
Legal Processing - subpoena requests, search warrants, court orders (California
and Nevada)
All requests for surveillance, traps, wiretaps and pen registers for all of
Cingular Wireless territories, including court orders and subpoena compliance
requests for Southwestern Bell Wireless, CellularOne, SNET, Delaware Valley
Cellular and Ameritech Wireless, should be sent to:
Cingular Wireless Subpoena Compliance Center
Attn: Custodian of Records
5600 Glenridge Drive, Suite G418
Atlanta, GA 30342
[Text missing]