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Operationalizing Deterrence: Claims Management (In Hospitals, a Large Retailer, and Jails and Prisons)

Margo Schlanger, Washington University School of Law

Abstract

The theory that the prospect of liability for damages deters risky behavior has been developed in countless articles and books. The literature is far sparser, however, on how deterrence is operationalized. And prior work slights an equally important effect of damage actions, ...

 

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